What are the responsibilities and job description for the TELLER position at CREDIT UNION OF ATLANTA?
Description
This position will be responsible for performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. With a minimum of 2 years' experience, this position will report to the Teller Supervisor. Previous teller/cash handling experience required. 10-key calculator and light typing skills. Professional appearance, good interpersonal skills, fast and efficient work habits, mature judgment, willing to learn new tasks and accept changes and new responsibilities.
Requirements
§ Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
§ Verify and process, under dual control, night drop, mail, and ATM deposits and transactions.
§ Sell credit union monetary instruments.
§ Provide members with the forms necessary to transact business at the credit union.
§ Examine checks for endorsements and negotiability.
§ Provide members with proper receipts for transactions.
§ Cross-sell all credit union products and services.
§ Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP.
§ Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property.
§ Respond to members’ requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
§ Receive and route member account information to proper department(s).
§ Assist members in opening new accounts, other service requests when possible.
§ File member correspondence, loan folders, new member folders, signature cards, etc. and maintain signature card and other documents on ongoing basis.
§ Provide routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, loan interest rates, current savings/certificate rates, office hours and telephone numbers.
§ Provide members with account status, including current balances and loan pay-off amounts.
§ Assist other staff with balancing, filing, opening/closing, vault, ATM/Night Deposit, coin machine, to ensure smooth, timely operations and member service.
§ Assist members waiting for member service as needed.
Assist in any area as directed by the Branch Manager or Service Leader