Risk Operations Analyst

Pay Range: $81,475.00 - $99,829.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

As a Risk Operations Analyst, you are primarily responsible for the maintenance, development, and execution of a highly effective credit union fraud management program that leverages DataVisor's real-time Fraud/AML/CFT Software. This includes closely managing the vendor partnership and the fraud/AML/CFT lifecycle. At a high level, this includes rule writing and refinement, SQL reporting, adopting new technologies, participating in and leading fraud projects, supporting the BSA/CFT compliance program, and solutioning on fraud investigations. You should feel comfortable working with both highly technical and non-technical disciplines to ensure exceptional employee and member experiences. This role excels at analyzing, designing, testing, and implementing highly effective fraud rules and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including the following). May perform other duties as requested or assigned.

• Acts as the primary product owner/administrator for the credit union's Fraud/AML/CFT Software, DataVisor.
• Proficiently write, update, and refine fraud detection and anti-money laundering rules within DataVisor.
• Collaborate with internal teams to ensure fraud rules are tailored to meet evolving risks and regulatory requirements.
• Analyze transaction and user profile data to identify fraud or other financial crime patterns.
• Apply updates to rule logic in DataVisor fraud and BSA/AML/CFT software to maximize fraud prevention efforts and reduce false positives.
• Own the testing of detection strategies.
• Monitor the effectiveness of current fraud rules and continuously improve them to enhance detection accuracy.
• Work with the Compliance Officer to refine AML/CFT rules for the compliance team, as needed.
• Design and maintain SQL based reports and dashboards to analyze fraud trends, identify risks, and provide insights to Risk leaders for decision-making.
• Collaborate with Digital Services to ensure the Credit Union is providing outstanding financial services to members while effectively managing fraud and financial crime risks.
• Support the Risk team's initiatives, including system upgrades, project support, and identifying opportunities for improvement and automation.
• Support in developing, tracking, and reporting on the Risk team's key performance indicators (KPIs).
• Understand financial crime use cases and define plans to achieve success criteria.
• Use a variety of internal and external tools to conduct data analytics and fraud pattern analytics exercises.
• Facilitate technical discussions for data integration that prepares for detection strategies' success.
• Identify and communicate ways to improve the credit union's fraud and risk management strategies and make change recommendations to Risk Management leadership.
• Act as contact point for the Credit Union on the fraud prevention software, including advising staff and collaborating with other teams.
• Complete reoccurring fraud prevention tasks such as working alerts generated by fraud prevention software, reviewing reports, and querying transaction activity, as needed.
• Occasionally conduct in-depth investigations and filings of suspicious activity reports or claims of fraud.
• Occasionally respond to summons and subpoenas and communicate directly with law enforcement.
• Assist in oversight of the credit union's fraud risk assessment.
• Establish relationships that benefit the credit union's overall fraud prevention and security programs through networking with law enforcement and other financial institution security and fraud related personnel.
• Participate in developing and maintaining a current library of department resources and provide informational assistance as requested.
• Take independent action on all aspects of forgery or fraud incidents regardless of channel including but not limited to initiating preventative measures, collecting documentation, communicating with members, staff, and law enforcement.
• Work off hours, as needed, to combat heightened levels of fraud.
• Assist as needed within all areas of Risk Management Department responsibilities.
• Develop and present fraud-related training to credit union personnel, as needed.
• Perform other related responsibilities and activities as assigned, commensurate with level of responsibility and qualifications.
• Provide excellent service by demonstrating courtesy and personal concern for members and co-workers' needs and follows-up to ensure those needs are met.
• Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.

EDUCATION AND EXPERIENCE

• Bachelor's degree (B.A.) from four-year college or university in a technical, analytical, or similar discipline.
• 5 years of fraud/risk management and fraud analytics experience in financial and/or payment industries, where rules and/or machine learning models are utilized for fraud management programs (e.g., payments fraud, transaction fraud, account takeovers, etc.).
• Strong experience in evaluating and iterating detection strategies (proficient in using SQL, Python a plus)
• Fraud and/or risk management certification a plus.

OTHER SKILLS AND ABILITIES

Strong time and project management ability with focus to ensure deadlines are met. Strong data analytics and decision-making skills. Detail oriented and self-motivated. Must be able to work autonomously and well with a team. Excellent communication and presentation skills. Ability to build confidence and teamwork through mutual support. Ability to organize and prioritize one's own work, balance competing demands and deadlines and function without close supervision. Ability to effectively use MS Office products. Ability to apply written, verbal, and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply, understand, and carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Excellent analytical ability, and the ability to conduct thorough research, disseminate information, and provide workable recommendations and solutions to problems. Broad knowledge of, and practical experience with, credit union or other financial institution operating areas, functions, products and services and the laws and regulations which apply to credit unions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MEMBER FOCUSED

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists because of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

COOPERATION AND TEAMWORK

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.

DECISION QUALITY

Understands the member's best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

ACTION ORIENTED

Pushes self and others to achieve the best possible results for the Member, organization, and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it's OK to make a mistake (fail forward).

ADAPTABLE

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

INNOVATION

A cultural mindset that supports new ideas, fosters experimentation, and drives continuous improvement to deliver member value.

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.