What are the responsibilities and job description for the Assistant Branch Manager position at Credit Union West?
Job Description
Job Description
Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.
Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following :
- Full-time employees receive 100% paid health, dental & vision insurance
- Earn incentives up to 15%, depending on position
- 401K plan with employer matching funds up to 5%
- Profit Sharing
- Tuition reimbursement
- Gym membership reimbursement
- Paid time off for holidays, vacation, and sick days
- Diverse and inclusive workplace
- Credit Union West membership and discounts
Be part of our award-winning team!
Position Summary
Enhances the quality of life for our members by meeting or exceeding their service expectations either personally or through effective supervision and coaching of employees. This individual provides leadership support while also actively assisting members with transactions, loans, and a wide variety of other services. Responsible for ensuring excellence in member service and operational soundness. Manages assigned team members to achieve service and sales objectives. Regularly supports day-to-day operational duties, thus supporting business development activities completed by their manager.
Essential Functions & Additional Responsibilities
20% - Leading Talent – Hires, trains, directs and evaluates employee performance and behaviors to serve the member experience. Allocates resources to meet operations needs within the department. Provides leadership, coaching, and direction for their team members ensuring they have the support and development opportunities to become well-trained employees excelling in their roles.
40% - Operations Management – Operational duties include but are not limited to : Oversight of teller operations, ensuring cash controls, scheduling, timecard validation, training, performance coaching, professionally written document preparation and delivery. Completes quality control reviews of multiple areas of compliance including employee adherence to regulatory and internal policies. Coaches areas of concern and uplines communication to manager. Responsible for completion of monthly audits and reporting. Provides on-the-job training to employees regarding procedures, security, products and services, sales opportunities, member service and operational processes.
35% - Sales and Service – Consistently demonstrates behaviors that reflect the mission, core values and service standards of the Credit Union. Consistently reviews and responds to member service feedback. Willingly and proactively supports and leads employees to maintain a professional member centric, needs-based sales environment. Processes loan applications, funds loans, and opens new membership accounts as needed. Drive performance that leads to improved financial lives of our members. Provide employee support, development, and leadership. Accurately completes loan and title documents. Participates in outbound calling campaigns as needed.
5% Performs other duties as assigned.
Education :
A high school diploma or G.E.D.
Experience :
A minimum of 3-5 years of experience in a financial institution required. Ability to work shifts between the hours of Monday – Saturday 8am to 6pm. Bilingual preferred.
Skills & Competencies
