What are the responsibilities and job description for the Information Technology Support Specialist position at CREDIT UNIONS IN THE STA TE OF FAMILY SAVINGS?
IT Support Specialist
Job Summary
We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Some remote work is required.
Duties and Responsibilities
- Install and configure software and computer systems
- Troubleshoot and resolve issues with software or hardware
- Walk colleagues or clients through steps to help them resolve their technical problems
- Maintain procedures and reports that provide technical support to the entire organization
- Analyze records and logs to spot underlying trends and potential issues
- Support the implementation of new solutions or applications
- Establish accounts for new users and assist with password or login problems
- Test, evaluate, and make decisions about new technology for the business
- Participate in business-wide meetings to provide insight into technical requirements
- Travel to branches to perform hardware installs and repairs as needed
- You may occasionally work outside of scheduled hours including nights, weekends and holidays
- Participate in the on-call rotation
- Perform other duties as assigned
Requirements and Qualifications
- Associate or bachelor’s degree in computer science or a related field preferred
- 1 years of experience in a technical support role
- Certifications are preferred, but not required
- Working knowledge and expertise with a variety of software, hardware, and applications
- Willingness to solve complicated problems and see projects through to completion
- Analytical skills to study problems and records and identify solutions
- Team-oriented attitude to help other colleagues and departments with technical problems
- Strong interpersonal communication and relationship-building skills
- Ability to manage time and effectively prioritize numerous projects at one time
