Sales Account Manager

Creed Monarch, a reputable US-based manufacturer of precision components, is seeking a Sales Account Manager with relevant experience in the CNC machining industry. Sales Account Manager oversees all customer related activities, is responsible for developing relationships with customers, managing accounts, ensuring customers satisfaction, while developing new business opportunities, increasing sales revenue and profitability. You will be closely working with other teams including Production, Manufacturing Engineering, Quality Assurance, Shipping & Receiving departments.

Responsibilities:

• Builds long-term positive relationships with existing and new customers.
• Develops new business by analyzing account potential, promoting Creed Monarch products, services and values, identifying new opportunities, meeting with customers’ in-person and virtually, quoting projects and closing sales by obtaining supply agreements and purchase orders.
• Obtains, manages and communicates customer commercial and technical requirements, changes and inquiries to Creed Monarch appropriate departments.
• Manages customer expectations. Collaborate with internal teams to ensure customer requirements are met and expectations exceeded.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Contributes to developing and implementing sales strategies at the account level and overall company by evaluating market trends and customer needs, monitoring competitive products.
• Updates her/his job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Contributes to department and organization enhancement by taking initiatives and accepting ownership towards process improvements and exploring opportunities to add value in different areas.
• Sets, monitors and reports sales metrics on regular basis (e.g. sales revenue, profitability, forecasts) by account, project and opportunity.
• Develops and maintains sales funnel (customers, projects).
• Prepares and presents sales revenue and profitability reports, including actual and potential sales, areas of proposed customer base expansion, and customer highlights.
• Attends industry events and exhibitions to represent the company, generate new leads, continue to stay on top of the industry trends and competition.

Skills and Qualifications:

• Business

• Understanding of sales performance metrics. Meeting sales goals.

• Customer focus.

• Ability to identify prospects and opportunities, understanding how to close business deals.

• Negotiation skills.

• Strong project management.

• Ability to identify and influence key stakeholders within customers, navigate throughout companies’ departments and cross-functional teams, including our own company. Ability to understand and navigate within customer organizational structure, to identify and establish relationships and effectively communicate with customer stakeholders of all levels, including C-level down to entry-level support roles.

• Working knowledge of manufacturing processes and work centers. Ability to read industrial drawings and to understand other technical documentation (material data sheets, manufacturing routings, material treatment process requirements.).

• Ability to perform financial analysis: costs, profitability, price development, ROI.

• Comfortable with cold calling.

• Executive presence.

• Organization & People

• Problem-solving aptitude.

• Ability to prioritize, plan, and manage time effectively.

• Value and demonstrate continuous improvement initiatives.

• Ability to work independently while managing personal and team member deadlines and deliverables. Fostering team collaboration.

• ERP system working knowledge.

• Ability to create and follow processes.

• Math and analytical skills.

• MS Office suite.

• Building long-term reports and relationships internally within Creed Monarch.

• Exceptional communication; tactful and professional with all levels in and outside the company.

• Sense of urgency.

• Responsiveness.

• Strong writing, speaking, listening and presentation skills.

Others:

• Location: On-site New Britain, CT. Candidate to hold a US Citizenship, green card or other appropriate work permit. No visa sponsorship or relocation will be provided by the company.

Compensation: starting at $75,000 annually depending on experience and education. We offer a full benefit package including medical, vision and dental insurance, 401K plan matching program, paid PTO, etc.

Creed Monarch encourages Veterans, returning military, and their spouses to apply. Creed Monarch is an Equal Employment Opportunity/Affirmative Action Employer. EEO/AA/M/F/D/V.

If you are intrigued by the prospect of taking on this influential position, we invite you to submit your resume and a cover letter in PDF format to Roxanne Ugbinada at hr@creedmonarch.com and/or through really’s portal. Share with us why you believe you are the ideal candidate for this role. We look forward to learning more about your qualifications and how you can contribute to our continued success. Please note that applications without cover letters in the requested format will not be considered.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• New Britain, CT 06050 (Preferred)

Ability to Relocate:

• New Britain, CT 06050: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000