Jewelry Sales Consultant

Summary

As a Jewelry Sales Consultant at Creekside Jewelers, your role is to build strong customer relationships while delivering an exceptional in-store experience. We rely on our consultants to maximize sales performance by combining product knowledge with outstanding customer service. As you develop in this role, you’ll have the opportunity to refine your expertise and grow as a trusted jewelry consultant.

Creekside Jewelers and its predecessors have occupied the same historic downtown Golden, CO, location for over 120 years. We are a full-service fine jeweler offering jewelry and watch sales, repairs, and appraisals. Our team has the privilege of sharing in our customers' most special moments and milestones - after all, who walks into a jewelry store in a bad mood?

We are looking for individuals who share a passion for jewelry, enjoy engaging with people from around the country and the world, and want to be part of a team that feels like a second family.

Essential Duties / Responsibilities

You will be providing excellence in service and helping team members do the same. Daily responsibilities may include;

· Personally greet customers and offer assistance by being present in the front showroom when not actively working on other tasks.

· Provide design consultations to assist customers in creating custom jewelry pieces that reflect their vision.

· Handle repair intake and pickups by setting customer expectations and providing effective communication.

· Obtain in-depth knowledge of products to become an expert in the merchandise offered to customers.

· Foster a positive environment where the team supports one another, learns from each other, and makes Creekside Jewelers a great place to work.

· Follow existing processes and procedures for daily operations.

· Assist with maintaining accurate inventory and ensuring merchandise security.

· Collaborate with staff to ensure case presentation meets set standards.

· Perform duties related to inspections and light repairs, such as replacing watch batteries and bands, inspecting jewelry, and cleaning pieces.

· Use store technology, including tablets and computers, to showcase merchandise, check vendor inventory, and fulfill customer product requests.

- Contribute to opening, maintaining, and closing the store, including setting up and putting away merchandise, keeping the space tidy by wiping showcases, vacuuming, taking out garbage, and assisting with general store and office upkeep to ensure a clean and organized environment.

This job description outlines the core responsibilities of the position, but as a small business, our team members take on various roles. Depending on business needs and individual strengths, additional duties may be assigned throughout employment.

Regardless of experience, we will provide the necessary training to ensure you develop in-depth knowledge of our merchandise, represent our brand with confidence, and create an exceptional shopping experience for every customer. Our goal is to provide the highest level of service, making each customer’s experience memorable and the reason they return.

This is a full-time, non-exempt position.

Job Requirements

· Minimum of three years of retail jewelry sales experience, including custom bridal jewelry.

· Ability to work Saturdays and two (2) evenings as needed.

· Communicates effectively, both verbally and in writing, and reliably follows through on customer communications and assigned tasks.

· Approachable and a natural people person who enjoys interacting with individuals from all walks of life, has strong relationship-building skills, and actively listens to understand customer needs.

· Willing to learn, brings a positive, energetic attitude, and is a motivated team player.

· Genuine affinity and knowledge of jewelry, with the ability to educate clients without sales pressure while building personal connections.

· Adaptable to various technology platforms, including tablets, computers, and software systems.

· Maintains a professional appearance in business casual attire, as required in a fine jewelry store (e.g., no jeans, athletic sneakers, etc.).

· Able to lift up to 10 lbs, remain on their feet, and be mobile around the store during shifts.

· Assists in maintaining merchandise control logs and follows all security, loss prevention, and store policies.

Work Environment

The primary environment for this role is an open retail environment. Most business is conducted with customers in person or via video call sessions. At times it can get busy, multi-tasking and being comfortable with periods of lots of activity is essential. This role includes speaking with customers over the phone and communicates via email, requiring good communication skills. This role involves mostly standing, showing merchandise, and moving various objects during your shift. It involves interacting with coworkers consistently. This role is not a remote role.

Why Work for Creekside Jewelers?

Creekside Jewelers is a family-owned business located in the heart of beautiful historic downtown Golden. Our location offers a classic 'Main Street' charm, surrounded by festivals, events, restaurants, shops, and a lively energy from locals, tourists, and students from the School of Mines.

Unlike a large chain where employees can feel like just a number, we foster a close-knit team environment. Many of our team members have been with Creekside for years because they enjoy the work, the customers, their co-workers, and the support of owners who genuinely care

What benefits does the role offer?

· Base pay, $20 - $22/hr., pay rate shall be determined and is based on experience and qualifications.

· Base salary plus commission opportunities

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Prescription Drug Insurance

· Paid Time Off & Paid Holidays

· Closed Sundays

· Generous employee discounts

· Training & Development for job related skills

Creekside Jewelers is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Employer will not sponsor visa or work authorization.

Job Type: Full time, non-exempt, commission eligible position

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $22