Oral Surgery Patient Care Concierge/Receptionist

Creekside Oral Surgery and Dental Implants is a start-up state-of-the-art practice in Johns Creek. We provide a wide array of Oral Surgical procedures for patients in Johns Creek and the surrounding communities.

We are currently seeking a detail-oriented and friendly receptionist to assist us with our daily administrative tasks. Must have Oral Surgery or other surgical specialty office experience.

Duties include:

• Greet patients warmly and professionally as they arrive at the office.
• Assist patients with check-in/check-out processes.
• Answer phone calls and emails promptly and respond to patient inquiries with accurate information.
• Manage the appointment calendar, scheduling patient visits efficiently to optimize the surgeon’s time.
• Confirm upcoming appointments and follow up on missed appointments.
• Coordinate with clinical staff to ensure timely patient flow.
• Assist patients with understanding their insurance benefits and financial responsibilities.
• Accurately enter patient information into practice management software.
• Ensure patients are registered and all pertinent information (ie. referral and x-rays) is available in the patient's chart to ensure a smooth intake process
• Ensure compliance with HIPAA and other regulatory requirements in managing patient information
• Prepare consent forms and referral letters.
• Manage office supplies and ensure the front desk area is well-stocked and tidy.
• Assist with administrative tasks such as photocopying, scanning, and faxing documents.
• Liaise between patients, clinical staff, and external providers to coordinate patient care.
• Communicate effectively with the surgical team to relay important patient information and updates
• Collect patient payments at the time of service and provide receipts.
• Balance daily transactions and prepare financial reports as required
• Maintain positive relationships with referring dentists and other healthcare providers.
• Address patient concerns and complaints promptly and courteously.
• Resolve scheduling conflicts and ensure patients are accommodated appropriately.
• Troubleshoot minor technical issues with office equipment and software.
• Participate in staff meetings and training sessions to stay updated on office policies and procedures.
• Provide feedback on office operations and suggest improvements for efficiency and patient satisfaction

QUALIFICATIONS:

• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration or related field preferred.
• Minimum of 2 years of experience in a medical or dental office setting.
• Previous experience in an oral surgery or specialty practice is highly desirable.
• Excellent verbal and written communication skills.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Ability to handle difficult situations with tact and empathy.
• Strong problem-solving skills and the ability to resolve patient concerns effectively.
• Strong organizational and multitasking abilities.
• Proficiency with electronic health records and dental practice management software.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain a high level of confidentiality and professionalism.
• Attention to detail and accuracy in data entry and patient information management
• Ability to manage scheduling, patient check-in/check-out, and phone triage efficiently.
• Experience in handling billing inquiries.
• Knowledge of HIPAA regulations and ability to ensure compliance.
• Team player with the ability to work collaboratively with clinical and administrative staff.
• Strong interpersonal skills to build and maintain positive relationships with patients, families, and coworkers.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Capable of handling multiple phone lines and patient inquiries simultaneously.
• Proactive approach to identifying and addressing issues before they escalate.
• Ability to think critically and make informed decisions quickly.
• Comfortable with various office equipment and technology, including fax machines, scanners, and multi-line phone systems.
• Ability to troubleshoot minor technical issues and seek assistance when necessary.
• Strong work ethic and a commitment to maintaining a clean, organized, and welcoming front desk area.
• Punctuality and reliability in attendance and job performance.

By clearly outlining these qualifications, we aim to attract the best candidates who will contribute to the smooth operation and exceptional patient experience at our oral surgery practice. We look forward to meeting with you!

Job Types: Full-time, Part-time

Pay: From $24.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $24