Customer Quality Liaison

SUMMARY:

At Crenlo, it's our people that set us apart. Our diverse teams enable us to become a better partner for our customers and help us to fulfil our mission of being the technology leader in off-highway vehicle operator cabs.

Two of our key values that drive toward achieving this are "Facing Reality" and "Customer Focus" which are critical in creating a culture that delivers excellence to our touchpoint. In short, we aim to be the partner of choice in designing and producing safe, comfortable, and productive operation cabins.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

This position is specifically providing on-site QA & relational support to Crenlo's Strategic Customers.

The Customer Quality Liaison provides on-site quality and relational engineering support to Crenlo's Strategic Customers. This position is responsible for driving quality metrics and improvements, escalating issues that arise, giving proactive feedback to the manufacturing team to prevent future issues, and building equitable relationships within the customer.

KEY RESPONSIBILITIES:

• Develops, implements, maintains, and analyzes KPIs to monitor product and process quality, interpret trends, and take corrective actions as needed.
• Provides reports on quality trends, observations and suggestions to both internal and external stakeholders.
• Performs risk management assessments and root cause analysis to support quality initiatives; providing daily, weekly, and/or monthly reporting as required.
• Collaborates with Crenlo's engineering department, quality department, and operations teams to identify and execute preventative measures related to product design and manufacturing and to maintain Crenlo's high quality standards of manufacturing product.
• Works proactively to prevent rejects, scrap, sorting, and rework for both Crenlo and customer (defect management); communicates effectively with the Crenlo's Quality team.
• Represents Crenlo when evaluating issues identified by the customer and be able to speak on Crenlo´s behalf, armed with knowledge.
• Works with Strategic Account Manager to navigate design issues with a mindset of continuous improvement.
• Maintains a positive and forward focused relationship with the customer, deescalates issues when they arise.
• Works with the Strategic Account Manager to build an equitable and strategic relationship within the customer location;
• identify growth opportunities and provide insight to potential new programs.
• Investigates and resolves customer complaints and product field actions, ensuring timely closure and exceptional service.
• Participates in internal and external audits, providing expertise and preparing necessary documentation to ensure compliance.
• Identifies and implements opportunities for quality system enhancements and support ECO & CAPA processes to enforce compliance.

KEY SKILLS AND COMPETENCIES:

• Personable and able to quickly develop relationships.
• Strong problem solving and critical thinking skills
• Excellent communication skills both verbal and written; ability to communicate across all levels of the organization internally and at the customer.
• Ability to see the bigger picture and how work contributes to function and company success.
• Strong team participation as well as independent contributor.
• Ability to work under pressure, multitask, prioritize projects, and meet deadlines.
• Strong quality systems knowledge.
• Self-starter and driven.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree or equivalent experience is required, preferably in mechanical engineering, industrial engineering, or related field.
• Welding certification to AWS/ANSI standards.
• 5 years of experience in manufacturing quality.
• Capability to read and interpret blueprints, work order instructions; weld symbols, and operate required tools involved in position.
• Proficient in Microsoft Suite including Excel, Outlook, etc.
• Experience and demonstrable knowledge of quality systems and tools.