What are the responsibilities and job description for the Technical Support Engineer position at Creospan Inc.?
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
3 years of experience in software or system engineering supporting developer tools and ecosystems
3 years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
