Customer Service Representative

Creps is an innovative advertising and marketing partner specializing in print and digital services while providing solutions to build brand awareness, elevate production efficiencies, and amplify the messages of both retailers and wholesalers.

We are currently seeking a Customer Service Representative to join our growing team of professionals. The ideal candidate thrives in a team environment and is passionate about putting customer priorities first.

Requirements

• Provide superior customer service to print and digital clients
• Function in a professional manner, with a sense of urgency
• Maintain a positive outlook and foster supportive relationships
• Ability to perform in a fast-paced work environment
• Operate well in a team environment
• Detail oriented and able to meet deadlines
• Reliable in attendance and efficiency
• Clear and effective verbal and written communication skills
• Training in accordance with our workflow and exclusive software
• Occasional overtime hours and weekend shift required

Responsibilities

• Complete requests from customers and sales representatives
• Support assigned customers and their accounts
• Manage all account/ad data for assigned accounts
• Process data for advertisements using exclusive software as well as 3rd party software
• Maintain a schedule in regard to future ads, production, and client review/approval
• Resolving conflicts that may arise between customer requirements and the production schedule or paper availability while keeping the sales representative, manager(s), and the customer informed of any issues
• Proofreading advertisements
• Ensuring all job specifications are documented and achieved prior to print
• Communicating the accurate specifications of ad product and versioning as specified by the customer
• Maintain specified workflow in accordance with production standards and requirements
• Provide support and information to creative, production, and prepress departments

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $15 - $16