What are the responsibilities and job description for the Customer Service Representative position at Cres Cor?
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Provide knowledgeable answers to questions about product, pricing, availability and shipping details
Work with engineering, manufacturing, production, and purchasing to provide the sales team and customers with product spec requirements and shipping information
Responsible for daily sales activities for export sales, including order entry, price quotations, project follow-up and reporting
Prepare export documents for shipments, freight costs and package dimension estimates
Data entry in various platforms, including our CRM System (Syteline)
Qualifications
Education and Experience : At least 2 - 5 years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Computer Skills : Proficient with Microsoft Office and Syteline
Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Communication Skills : Ability to read and interpret documents such as safety rules, business plans, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in front of groups of employees, customers, or vendors
Physical Requirements
Ability to stand and walk frequently
Ability to talk and hear
Clear vision at close and mid-distances
Color vision (able to distinguish colors)
Manual dexterity in operating general office equipment, such as phones, computers, printers, scanners, copy machines
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