What are the responsibilities and job description for the Computer Aided Dispatch (CAD) Administrator position at Crescens Inc.?

Job title : Computer Aided Dispatch (CAD) Administrator

Location : Atlanta, GA

Duration : 6 Months

Job Description : Introduction

This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a

Computer Aided Dispatch (CAD) Administrator. The CAD Administrator will be responsible for

managing and maintaining the CAD system along with its interfaces, ensuring system integrity,

operability and accessibility, along with providing technical support to emergency personnel.

Scope of Work

The CAD Administrator will support the airport's emergency services by performing the

following tasks :

Administer and maintain the CAD system, including installation, configuration, updates, and licensing
management.
Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio
communication systems, and airport security systems).
Develop, implement, and enforce CAD system standards, best practices, and procedures.
Provide technical support and training to emergency services personnel, resolving software and hardware
issues.
Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
Optimize CAD workflows to improve emergency response times and operational efficiency.
Work closely with emergency services, IT, and airport operations teams to understand requirements and
implement necessary configurations.
Troubleshoot system performance issues and coordinate with vendors for support as needed.
Document system configurations, procedures, and user guides.
Research and recommend new CAD technologies and tools to enhance performance and usability.
As applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.
Diagnose, triage, gather logs, and coordinate with Client Technical Support, Client Engineering teams,
and contractually agreed upon third-party vendors to resolve reported P1 system incidents / problems.

Specific to P1 Infrastructure :

Perform periodic system maintenance and software patching, on physical and virtual servers

Assist with database system backups.

Perform GIS mapping data as needed

Understand system dependencies and related connections.

Assist in developing internal documentation pertaining to P1 system configuration, administration, and

troubleshooting.

Assist with upgrade planning and installations.

Troubleshoot any issues with any of the third-party interfaces

Assist with technical system requirements analysis

Work with Customer staff to identify and resolve reported system incidents / problems.

Ensure that reported incidents / problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.

Deliverables

The CAD Administrator is expected to maintain the following :

A fully operational and optimized CAD system for emergency dispatch.

Regular reports on system performance, user support issues, and implemented improvements.

Up-to-date documentation on CAD standards, configurations, and best practices.

Training materials and sessions for emergency dispatch users.

Implementation of security protocols for CAD data integrity and access control.

Required Skills :

The CAD Administrator should have the following qualifications :

Bachelor's degree in Computer Science, Emergency Management, or related field.

Minimum of 3-5 years of experience in CAD administration for emergency services.

Proficiency in Computer Aided Dispatch software and functions such as Client PremierOne, or similar.

Experience with GIS mapping, radio communication systems, and airport security integrations.

Knowledge of provisioning and report creation

Strong problem-solving and troubleshooting skills.

Excellent communication and training abilities.

Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.

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Computer Aided Dispatch (CAD) Administrator

What are the responsibilities and job description for the Computer Aided Dispatch (CAD) Administrator position at Crescens Inc.?

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