What are the responsibilities and job description for the Desktop Support Specialist position at Crescens?
Title : Desktop Support Specialist
Location : Rocky Mount,NC (Onsite)
Duration : 12 Months
Type : Contract
Note :
Either webcam or inperson interview
This is 100% onsite position
Responsibilities :
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides Status on project work to management.
Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
Thisdocumentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational LevelAgreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for
implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills :
- Skilled in different types of computer hardware, software networking protocols andperipherals and components, communications.
- Installing and imaging new computers and loading of
appropriate software for customers.
field support activities.
ServiceNow call tracking system.
