OUTPATIENT SERVICES DIRECTOR

Leadership and Program Management:

• Oversee the day-to-day operations of the Intensive Outpatient Program (IOP), ensuring the delivery of high-quality, evidence-based care.
• Develop and implement program policies, procedures, and protocols to align with organizational goals, state regulations, and accreditation standards.
• Provide leadership and supervision to IOP clinical and administrative staff, including therapists, case managers, and support staff.
• Monitor program performance metrics, ensuring compliance with payer requirements, treatment outcomes, and client satisfaction.
• Collaborate with the leadership team to establish program goals, budget planning, and strategic initiatives.

Clinical Oversight:

• Ensure that clinical services provided are individualized, client-centered, and meet medical necessity criteria.
• Supervise clinical staff in the creation and implementation of treatment plans, ensuring proper documentation and compliance with professional standards.
• Conduct regular case reviews and team meetings to discuss treatment progress and address challenges.
• Oversee referrals for medication management, psychiatric evaluations, and other necessary services.
• Ensure the continuity of care by coordinating with inpatient, outpatient, and community-based services.

Staff Management and Development:

• Recruit, hire, train, and evaluate IOP staff members, promoting professional growth and maintaining a positive work environment.
• Provide ongoing supervision, mentorship, and training opportunities for staff to maintain and enhance clinical competencies.
• Address staff performance issues in a timely manner, following organizational policies.

Compliance and Quality Assurance:

• Maintain compliance with all applicable federal, state, and local regulations, as well as payer guidelines.
• Oversee internal audits of clinical documentation, billing practices, and service delivery to ensure compliance and high standards of care.
• Develop and implement quality assurance measures to monitor program effectiveness and client outcomes.

Client Engagement and Advocacy:

• Serve as a primary contact for client concerns, resolving issues promptly and professionally.
• Ensure that clients and their families are informed and involved in the treatment process.
• Advocate for clients by addressing barriers to care and linking them to appropriate resources.

Community Engagement and Partnerships:

• Build and maintain strong relationships with community partners, including referral sources, health plans, and social service organizations.
• Represent the organization at community meetings, events, and initiatives related to behavioral health and substance abuse treatment.
• Develop Memorandums of Understanding (MOUs) and other partnership agreements with local organizations to expand access to care.

Reporting and Administrative Duties:

• Prepare and present reports on program performance, outcomes, and key metrics to senior leadership.
• Monitor and manage the program’s budget, ensuring resources are allocated efficiently and effectively.
• Oversee data collection and reporting for grant requirements, payer contracts, and organizational needs.

Crisis Management:

• Respond to emergencies and crises involving clients or staff, ensuring the safety and well-being of all involved.
• Develop and implement risk management strategies and crisis response protocols.

Continuous Improvement:

• Stay updated on trends, research, and best practices in behavioral health and substance use treatment.
• Implement innovative approaches to enhance program services and improve client outcomes.
• Foster a culture of feedback, learning, and continuous improvement among staff and program participants.

Job Type: Full-time

Pay: $89,904.00 - $99,392.00 per year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $89,904 - $99,392