What are the responsibilities and job description for the Office Manager and Concierge position at Crescent Communities?
Crescent Communities is a nationally recognized, market-leading real estate investor, developer, and operator of mixed-use "communities." We create high-quality, differentiated multifamily and commercial communities in many of the fastest growing markets in the United States. Since 1963, our development portfolio has included more than 85 multifamily communities and 24 million square feet of commercial space. Crescent Communities has offices in Charlotte, DC, Atlanta, Orlando, Nashville, Dallas, Denver, and Phoenix. Our multifamily communities are branded NOVEL, RENDER and HARMON by Crescent Communities, our industrial developments are branded AXIAL by Crescent Communities, and our life science developments are branded THE YIELD by Crescent Communities.
Position Summary
Position is responsible for ensuring smooth and efficient functioning of the corporate office while upholding the company's mission and vision and adhering to its values.
General Responsibilities
Serve visitors by greeting, welcoming, and directing them appropriately, with a strong focus on customer service. Assist visitors with parking validations, beverage offerings, coat & luggage storage and provide brief overview of key areas within the office space (i.e., restrooms, beverages, destination).Inspect the overall appearance of the office at the start and end of business:Ensure cleanliness and proper functioning of breakrooms, conference rooms, bathrooms, and office supply rooms – resolve issues and communicate any concerns with supervisor. Duties include restocking supplies, wiping tables and counters, restocking coffee machines, ensuring all TVs and conference room equipment are on and functioning properly.Retrieve and distribute office mail and shipping daily. Maintain shipping and mailing supplies.Take USPS mail inside post office daily and drop off FedEx packages prior to pick up time daily. Occasionally drop off UPS packages.Order snacks, beverages, and office supplies to ensure there is no lapse in suppliesAssist with vendor access forms and assist with set up and breakdown of catering as neededPlan, coordinate and execute monthly office events and/or wellness sessions, assist with all-company meeting planning & execution.Onboarding New Hires: greet and tour new hires, ensure each new hire receives a welcome gift and setup new hire desks with basic office supplies.Answer, screen and forward incoming phone calls and online inquiries to proper colleagues. Main point of contact for the corporate office. Building management and parking liaisonEnsure proper front desk coverage is maintained for guests during personal time offMaintain security by following proper procedures and monitoring visitor registrationInform supervisor of any office issues such as large maintenance issues, security concerns, consistent colleague concerns or a need to update/refresh (paint/flooring/furniture).
Building Management
Coordinate service and maintenance requestsCommunicate important tenant/building information to colleaguesCoordinate with parking management to maintain and manage transponders, parking validations and billing; secure or cancel passes from separated colleagues; coordinate as needed with IT.Manage office keys and access cards as needed.
Breakroom Maintenance
Inspect and ensure proper functioning of breakrooms: cleanliness, dishwasher operation, ensure properly operating machinery, refrigerator purges, maintain ample stock for coffee makers and breakroom supplies.Maintain breakrooms throughout the day by wiping counters and tables and restocking glasses and mugs.
Conference Room Coordination and Maintenance
Ensure conference rooms are presentable and stocked with necessary suppliesReplenish conference room water during meetingsAssist with conference/video call setup; coordinate with IT on technology issuesAssist administrative staff with catering setup and removal as needed
Office Shipping and Mailing
Retrieve and sort incoming office mail daily and distribute to proper business units.Receive incoming packages and distribute to proper recipients.Confirm proper postage for outgoing mail Ensure all USPS, UPS and FedEx packages are mailed in a timely manner dailyCoordinate postage machine maintenance and billingCoordinate courier services as needed
Office Supplies
Maintain ample office supplies and ensure supply rooms are fully stocked, and machinery is in proper operating condition; coordinate with IT office equipment needs.Place office supply orders for colleagues as neededEnsure each office copier is stocked with copier paper and replace ink cartridges as neededProvide products for the office that are in alignment with the Company's sustainability initiative
Onboarding and Offboarding
Order initial office supplies for new hires and setup in office spacesEnsure new hire workspaces are in good operational conditionCoordinate office badges and parking information with building managementCoordinate office name plates for new colleaguesProvide office tour and introductions for new hires – review operation of key equipment (i.e., coffee machines).Clear offices of separated colleagues
Other Assignments
Review, code and submit invoices and expense reports in a timely mannerAnnually review office supply needs and costs – verifying best pricing and quality Assist supervisor with miscellaneous projects and events as needed
Position Requirements And Qualifications
Education and Experience
Minimum
HS Diploma, Associate Degree in business or office administration and/or 2-5 years related office management experience.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and OutlookMultitasking and time-management skills, with the ability to prioritize tasksAttention to detail with excellent organizational skillsSolid written and verbal communication skills and interpersonal skillsPleasant and professional attitude and appearance; diplomacy is a mustAbility to be resourceful and proactive when issues ariseMust be able to maintain flexibility and work well with various types of peopleHands-on experience with office equipment (e.g. printers)
Desired
Associate Degree or higher in business administration5 years office management experience in a real estate environment
PHYSICAL DEMANDS
Communicate and converse to exchange informationOperate a computer keyboard, phone, calculator, and other office equipmentAbility to read a variety of materialsMust be able to remain in a stationary position for extended periods of timeMust be able to transport 35-50 lbs. (computer, planters, files, etc.)Move about the office to access file cabinets, office machinery, etc.
Other Information
Office environment with exposure to personal computer monitor and frequent use of a keyboardIn office M-F, 8:00 am – 5:00 pm (schedule may vary depending on needs of company). Occasional after-hours events. This position does not offer a work-from-home optionValid driver's license or reliable method of transportation to/from work
Benefits
We offer a full benefits package starting day one that includes health, dental, vision, paid time off, paid holidays, 401k plan, paid STD/LTD, parental leave, charitable match, wellness subsidy, community involvement, summer hours, education reimbursement, employee assistance program, hybrid flexible schedules and much more!
Disclaimer/Other Duties
This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities and duties of the jobholder may differ from those outlined. Other duties, as assigned might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.
Crescent Communities, LLC is an Equal Opportunity Employer
An equal opportunity employer, Crescent Communities treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.
Crescent Communities, LLC participates in E-Verify
PI265924026
Position Summary
Position is responsible for ensuring smooth and efficient functioning of the corporate office while upholding the company's mission and vision and adhering to its values.
General Responsibilities
Serve visitors by greeting, welcoming, and directing them appropriately, with a strong focus on customer service. Assist visitors with parking validations, beverage offerings, coat & luggage storage and provide brief overview of key areas within the office space (i.e., restrooms, beverages, destination).Inspect the overall appearance of the office at the start and end of business:Ensure cleanliness and proper functioning of breakrooms, conference rooms, bathrooms, and office supply rooms – resolve issues and communicate any concerns with supervisor. Duties include restocking supplies, wiping tables and counters, restocking coffee machines, ensuring all TVs and conference room equipment are on and functioning properly.Retrieve and distribute office mail and shipping daily. Maintain shipping and mailing supplies.Take USPS mail inside post office daily and drop off FedEx packages prior to pick up time daily. Occasionally drop off UPS packages.Order snacks, beverages, and office supplies to ensure there is no lapse in suppliesAssist with vendor access forms and assist with set up and breakdown of catering as neededPlan, coordinate and execute monthly office events and/or wellness sessions, assist with all-company meeting planning & execution.Onboarding New Hires: greet and tour new hires, ensure each new hire receives a welcome gift and setup new hire desks with basic office supplies.Answer, screen and forward incoming phone calls and online inquiries to proper colleagues. Main point of contact for the corporate office. Building management and parking liaisonEnsure proper front desk coverage is maintained for guests during personal time offMaintain security by following proper procedures and monitoring visitor registrationInform supervisor of any office issues such as large maintenance issues, security concerns, consistent colleague concerns or a need to update/refresh (paint/flooring/furniture).
Building Management
Coordinate service and maintenance requestsCommunicate important tenant/building information to colleaguesCoordinate with parking management to maintain and manage transponders, parking validations and billing; secure or cancel passes from separated colleagues; coordinate as needed with IT.Manage office keys and access cards as needed.
Breakroom Maintenance
Inspect and ensure proper functioning of breakrooms: cleanliness, dishwasher operation, ensure properly operating machinery, refrigerator purges, maintain ample stock for coffee makers and breakroom supplies.Maintain breakrooms throughout the day by wiping counters and tables and restocking glasses and mugs.
Conference Room Coordination and Maintenance
Ensure conference rooms are presentable and stocked with necessary suppliesReplenish conference room water during meetingsAssist with conference/video call setup; coordinate with IT on technology issuesAssist administrative staff with catering setup and removal as needed
Office Shipping and Mailing
Retrieve and sort incoming office mail daily and distribute to proper business units.Receive incoming packages and distribute to proper recipients.Confirm proper postage for outgoing mail Ensure all USPS, UPS and FedEx packages are mailed in a timely manner dailyCoordinate postage machine maintenance and billingCoordinate courier services as needed
Office Supplies
Maintain ample office supplies and ensure supply rooms are fully stocked, and machinery is in proper operating condition; coordinate with IT office equipment needs.Place office supply orders for colleagues as neededEnsure each office copier is stocked with copier paper and replace ink cartridges as neededProvide products for the office that are in alignment with the Company's sustainability initiative
Onboarding and Offboarding
Order initial office supplies for new hires and setup in office spacesEnsure new hire workspaces are in good operational conditionCoordinate office badges and parking information with building managementCoordinate office name plates for new colleaguesProvide office tour and introductions for new hires – review operation of key equipment (i.e., coffee machines).Clear offices of separated colleagues
Other Assignments
Review, code and submit invoices and expense reports in a timely mannerAnnually review office supply needs and costs – verifying best pricing and quality Assist supervisor with miscellaneous projects and events as needed
Position Requirements And Qualifications
Education and Experience
Minimum
HS Diploma, Associate Degree in business or office administration and/or 2-5 years related office management experience.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and OutlookMultitasking and time-management skills, with the ability to prioritize tasksAttention to detail with excellent organizational skillsSolid written and verbal communication skills and interpersonal skillsPleasant and professional attitude and appearance; diplomacy is a mustAbility to be resourceful and proactive when issues ariseMust be able to maintain flexibility and work well with various types of peopleHands-on experience with office equipment (e.g. printers)
Desired
Associate Degree or higher in business administration5 years office management experience in a real estate environment
PHYSICAL DEMANDS
Communicate and converse to exchange informationOperate a computer keyboard, phone, calculator, and other office equipmentAbility to read a variety of materialsMust be able to remain in a stationary position for extended periods of timeMust be able to transport 35-50 lbs. (computer, planters, files, etc.)Move about the office to access file cabinets, office machinery, etc.
Other Information
Office environment with exposure to personal computer monitor and frequent use of a keyboardIn office M-F, 8:00 am – 5:00 pm (schedule may vary depending on needs of company). Occasional after-hours events. This position does not offer a work-from-home optionValid driver's license or reliable method of transportation to/from work
Benefits
We offer a full benefits package starting day one that includes health, dental, vision, paid time off, paid holidays, 401k plan, paid STD/LTD, parental leave, charitable match, wellness subsidy, community involvement, summer hours, education reimbursement, employee assistance program, hybrid flexible schedules and much more!
Disclaimer/Other Duties
This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities and duties of the jobholder may differ from those outlined. Other duties, as assigned might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.
Crescent Communities, LLC is an Equal Opportunity Employer
An equal opportunity employer, Crescent Communities treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.
Crescent Communities, LLC participates in E-Verify
PI265924026
