What are the responsibilities and job description for the IT Administrator (New Orleans) position at Crescent Crown?

Job Details

Description

Monitors and facilitates the resolution of incoming IT support requests in a timely fashion. Engages end users in a positive and professional manner to resolve everyday IT issues.

Qualifications

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide front-line IT support for all users following certain procedures.
Exhibit superior customer service through integrity of character, caring of people, and excellence in services rendered.
Monitor and manage a help-desk ticketing system to facilitate a fast, efficient, and positive support experience for end users.
Respond to issues via phone and email. Follow-up with end users to ensure issues are resolved. Detail-oriented and well organized by keeping notes on tickets and solutions.
Provide day-to-day maintenance of computers, printers, and other devices.
Deploy devices to end users and send broken / damaged devices for repair.
Install and test software as needed.
Ability to work off-hours and be on-call in emergency situations.
Provide end user support for network-related issues as needed.
Must have a dependable vehicle for travel to other offices.
Establish accounts for new users and assist with password or login problems. Create user accounts in RAS and related systems and perform access control.
Must be organized and able to multitask while demonstrating a positive attitude.
Perform special projects assigned by IT management.

Competency : To perform the job successfully, an individual should demonstrate the following competencies :

Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; collaborates well in a group setting.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Communicates clearly and persuasively in any situation; Listens and gets clarification on a topic if it's unclear; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Adaptability - Adapts well to changes in the work environment; Manages competing demands effectively; Adjusts approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to longer hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Able to work in a team environment as well as independently with little to no supervision.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.

Professionalism - Approaches others in a tactful manner; Responds well under pressure; Treats others with respect and consideration regardless of their status or position;

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Associate's or bachelor's degree in computer-related field, or 2 years of experience in a technical support role.

CompTIA A Certification is preferred.

Microsoft Windows 10 / 11 & iOS

Working knowledge and expertise with a variety of software, hardware, and applications

Excellent verbal and written communication skills

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must occasionally lift and / or move up to 40 pounds.

The employee is frequently required to stand; walk and sit.

The employee may be required to drive to other offices as far as 2 hours away.

Crescent Crown Distributing, LLC is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Note :

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required for this position. An employment application will only be considered active for 30 days.

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