Assistant Director of Spa & Fitness

From the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guests homes, food and beverage outlets, championship golf courses, and spa and fitness center. Crescent Hotels and Resorts is seeking an experienced individual to join our team at the Colonial Williamsburg Resort as the Assistant Director of Spa. Primary duties, in partnership with the Director of Spa, is to provide leadership, direction and supervision of the staff in the daily operations of the Spa including Special Events and Retail.

Here is what the position requires:

• Work alongside the Spa Director in helping develop the annual operating budget, review financial results, and report progress to the Spa Director on a weekly basis.
• Review and approve any purchase orders.
• Assist the Spa Director in reviewing all new candidates for hire, to include performing interviews, and making recommendations for the best candidates for the position (s).
• Create staffing models, review work schedules, and review all personnel decisions with the Spa Director prior to any action being administered.
• Use financial plans for spotting trends, measuring productivity and monitoring progress. 
• Control ongoing service and product margin analysis to ensure profitability. 
• Implement opportunities for managing operational costs and boosting the bottom line. 
• Develop procedures for accurate inventory control and monitoring. 
• Implement full spa product and service purchasing standards and ensure compliance. 
• Administer staff and client scheduling for maximum revenue generation and profitability. 
• Assist in developing and maintaining gracious and efficient front desk procedures. 
• Create ongoing in-house promotions and activities to stimulate sales, staff, and customers.
• Create an exercise program for members to include Aerobic, Yoga, Pilates, and strength training.
• Guide business decisions by staying on top of Spa industry trends. 
• Help maintain a strong menu of services and products with both exceptional artistic and aesthetic value. 
• Consistently develop and grow retail sales through training, tools, and monitoring. 
• Ensure the Spa is always staged for maximum buyer impact. 
• Anticipate, identify, and ensure customer needs are being met in the best possible way. 
• Develop and deliver credible, competitive, value-plus service to the customer.

Employment Standards:

• A High-School diploma or equivalent is required.
• A four-year (4) college degree or equivalent work experience preferred.
• CPR certified or the willingness to become CPR certified within the first 30-days of employment.
• A professional certificate in spa or fitness is preferred.
• Must have excellent written and verbal communication skills.
• Ability to analyze, forecast, and make judgements to ensure proper payroll and production control.
• Must have a working understanding of spa and fitness operations.
• Must be computer literate and proficient with Windows and all Microsoft Office applications.
• Able to effectively communicate with people at all levels.
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

Here is what we offer to all of our associates:

• Highly competitive compensation
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling to help you with work/life balance
• Opportunity to grow with us, a top rated company on Glassdoor
• Discounts to any of our Crescent managed properties in North America for you & your family members

Our Differences Are What Makes Us Great!

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

All candidates hired will be required to provide proof of vaccination to the Company.  The Company will provide reasonable accommodation to any individual who is not able to comply with this vaccination requirement due to a disability or other protected ground.