What are the responsibilities and job description for the Assistant Front Desk Manager position at Crescent Hotels & Resorts?
The amazing Marriott Syracuse Downtown is seeking an energetic, outgoing, experienced and customer service oriented to fill the position of Assistant Front Desk Manager. This hotel property is part of the robust history and community, and we celebrate our associates and their contributions working with all levels of the hotel in a fast paced environment.
We offer FREE parking, FREE staff meals, Paid Time Off , Health benefits, and we also offer Hotel Room discounts at Marriott Brand properties Worldwide as well as Crescent Managed properties for all of our associates.
In this role, you will assist the Front Office Manager and supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
Here is what you will be doing:
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Supervise the Guest Service Agents.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Does this sound like you?
You have at least one year of experience in Front Office operations in a supervisory role. You have a real passion for our industry and for ensuring that our guests have a memorable experience at our hotel during their stay. You are an inspiring leader and a role model for your team and always provide support and guidance to them. You have a thorough knowledge of Front Office operations. Marriott brand experience for this position is a plus.
