Convention Services Manager

Crescent Hotels & Resorts is thrilled to announce an exciting opportunity for an experienced Convention Services Manager for the grand opening of JW Marriott Reston Station.

Nestled overlooking Reston Row in Reston, VA, this upcoming complex is set to redefine luxury hospitality with its 26-story hotel boasting 250 guest rooms, 15,000 square feet of meeting space, two distinctive restaurants, and a plethora of amenities.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!  

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.  

We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What you will be doing?

• As the Convention Services Manager you will be required to document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities. 
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Monitor in house group activity providing assistance as needed such as organizing exhibit set up. 
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property. 
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
• Assist sales staff in promoting hotel, developing leads and securing rebookings. 
• Plan and conduct pre- and post-convention meetings with clients and respective departments. 
• Document tracking of group activity.
• Access and input data into a computer system to generate account history reports.
• As well as communicate both verbally and in writing to provide clear direction to staff.

What is required?

• Self-starting personality with an even disposition.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Can do, problem solver personality.
• Friendly disposition with a passion for hospitality.
• Team player who strives to support others and likes to win as a team.
• Knowledge of lighting and sound equipment and usage.
• Ability to utilize a moderately complex computer system.
• Ability to effectively deal with internal and external customers.
• Able to lift, grasp, carry and/or push up to 50 pounds.
• Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.