Director of Food and Beverage

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Food & Beverage team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Hilton Employee Room Rate Discount Program

Here is what you will be doing each day:

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.
• Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, e.g. room service, restaurants, banquets, gift shop, and executive lounge.
• Develop, implement and monitor schedules for the operation of all food and beverage sub-departments to achieve a profitable result.
• Participate with Food and Beverage managers in the creation of menus designed to attract a predetermined customer market.
• Responsible for Food & Beverage marketing and managing social events.
• Implement effective control of food, beverage and labor costs among all sub-departments to Crescent standards.
• Develop operating tools necessary and incidental to modern management principles, e.g. budgeting, accurate forecasting purchase specifications, menu abstracts, etc.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Assist managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
• Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.
• Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associates at all levels.
• Communicate both verbally and in writing to provide clear directions to staff.

Key Qualifiers:

• Must have prior Food & Beverage Director/Manager experience in a Full-Service Hotel Restaurant.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Must be able to communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Considerable skill in complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and distinguish product quality by smell, taste, and appearance.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Food & Beverage Director/Manager

Behaviors

• Functional Expert: Considered a thought leader on a subject (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Leader: Inspires teammates to follow them (Preferred)

Licenses and Certifications

• Preferred

  ServSafe Alcohol Awareness

• Preferred

  ServSafe Allergen Certification

• Preferred

  ServSafe Food Manager Certification

Experience

• Required

  2 years:

  Food & Beverage Director/Manager

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities