What are the responsibilities and job description for the Director of Operations position at Crescent Hotels & Resorts?
DoubleTree by the Galleria is looking for an experienced Director of Operations to oversee and support hotel operations. If you have either full-service hotel Director of Operations experience or previous experience as a General Manager in a limited-service hotel with Food & Beverage outlets, apply today!
Required Skills and Abilities:
- Three (3) to five (5) years experience as a hotel Director of Food and Beverage, Assistant General Manager or General Manager in full-service hotel.
- Previous rooms division management experience in full-service hotel.
- Excellent communication skills, both written and verbal.
- Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and team related issues.
- Hilton/OnQ experience highly preferred.
- Flexible availability to work evenings, holidays and weekends.
Job Description:
- Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division
- Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
- Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
- Oversee operations departments; Food & Beverage, Housekeeping and Front Office.
- Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Conduct operations meetings, ensure staffing levels and department operations support business needs.
- Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
- Assist with addressing and resolving employee relation issues.
- Support with resolving guest related complaints.
- Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.
Benefits:
- Medical, Dental and Vision Insurance
- Matching 401k
- Executive Committee Bonus Program
- Employee Assistance Program
- Free Life Insurance
- Holiday pay
- Free Short-Term and Long-Term Disability Insurance
- Paid Time Off
- Hotel Discount Program
- Free Lunch
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