Director of Operations

The Director of Operations at The DoubleTree by Hilton Hotel Tulsa Downtown will manage the day-to-day operation, in the rooms and food and beverage department, while contributing to the growth and development of our operations leaders.

What will you be doing?

• Assist the Operational and Financial Management of the Property.
• Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Ensures a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM and RD.
• Supporting the Management and Development of Departmental Teams
• Stays readily available/approachable for all employees.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Make sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with Department Managers.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Managing the Guest Experience
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
• Gain understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, and business concerns, offering better business solutions.

What is required?

• Must have 3-5 years' of hotel leadership experience.
• Previous Hilton experience preferred.
• We are looking for someone passionate about creating a genuine customer experience while achieving revenue objectives.
• Self-starting personality with an even disposition.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Can do, problem solver personality.
• Friendly disposition with a passion for hospitality.
• Team player who strives to support others and likes to win as a team.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities