What are the responsibilities and job description for the Director of People & Culture position at Crescent Hotels & Resorts?
Join Crescent Hotels & Resorts as the Director of People & Culture for The Westin Tempe, where contemporary luxury meets the vibrant energy of downtown Tempe. This dynamic 290-room hotel offers a sophisticated retreat for business travelers, vacationers, and locals alike, with an unmatched location near Arizona State University and Tempe’s bustling Mill Avenue District.
At The Westin Tempe, guests are immersed in a modern desert aesthetic, complemented by elevated dining experiences; Terra Tempe, Cup of Joe, and Skysill, a rooftop oasis offering breathtaking views of the Tempe skyline. The hotel's vibrant atmosphere makes it a destination for both relaxation and connection, blending seamlessly with the lively local culture.
The Director of People and Culture will build and encourage a positive work environment, direct and ensure the efficient administration and management of the People & Culture functions including recruiting, training, wage/benefit administration, payroll, compliance with all federal, state and local regulations and provide guidance and support to management staff and hourly associates.
We are committed to providing you with:
- Excellent compensation package.
- Operational incentive plan eligibility.
- An exceptional benefit plan for eligible associates and your family members.
- 401K matching program for eligible associates.
- Discounts at our Crescent managed properties in North America for you and your family members.
Here is what you will be doing each day:
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Assist and support management staff with effective recruiting and interviewing techniques to ensure the hiring and retention of qualified associates.
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Ensure compliance with Crescent hiring practices.
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Confirm and verify that new and existing associates possess proper employment eligibility documents.
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Conduct interviews for all management positions.
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Conduct all mandatory Crescent training programs. Ensure brand training is completed for brand Quality Assurance audit, if applicable. Assist department managers to ensure on the job training is completed in a timely manner.
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Coordinate & monitor hourly and management performance evaluation process. Assist department managers in writing annual performance reviews and developing achievable goals. Ensure merit increases are equitable and processed in a timely manner.
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Support coordinate all Crescent, People & Culture initiatives & business practices. Create an atmosphere of being the employer of choice.
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Ensure compliance with OSHA regulations and Crescent safety training program. Manage all worker compensation and guest liability claims.
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Assist with the coordination of benefits with Crescent’s benefit administrator for new hires, current & terminated associates. Assist associates with requests for FMLA & personal LOA paperwork and coordinates the collection of insurance premium payments.
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Ensure hotel departments are entering weekly schedules into web-based time keeping software. Provides weekly payroll reports to General Manager and department managers. Assists with processing of weekly/bi-weekly payroll by reviewing department time edits and pay code updates. Reviews & signs off on final pre-transmission report to ensure accuracy of payment for weekly/bi-weekly payroll.
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Support, engage and guide department managers with the assistance of General Manager to develop a positive learning environment. Assists department managers with associate issues or concerns and developing problem resolution strategies.
Does this sound like you?
- Five years' Hotel Human Resources/People & Culture Leadership experience required.
- Demonstrated successfully driving and maintaining high employee engagement.
- Experience conducting training sessions.
- Brand experience is highly desired.
- Proficient in financial and accounting procedures.
- Fluency in English language (reading, writing, and speaking) is essential.
