What are the responsibilities and job description for the Front Desk Agent-Full Time ***Experience Required*** Beautiful Upscale Resort position at Crescent Hotels & Resorts?
Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Lead the way for hospitality in Daytona Beach, at the Beautiful Max Beach Resort - Daytona Beach. Now Interviewing Full Time Guest Service Super Stars!
Required for all positions:
- Superior Guest Service
- A Sense of humor
- Teamwork, there's no job too big or too small for us to conquer together!
Benefits Offered to Full-time Team Members
- Paid Time Off (PTO)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Insurance
- 401K
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Behaviors
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Job Security - Inspired to perform well by the knowledge that your job is safe
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter - Inspired to perform without outside help
Experience
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
