What are the responsibilities and job description for the FT - Security Office Administrator - Hilton Phoenix Resort at the Peak position at Crescent Hotels & Resorts?
The Hilton Phoenix Resort at the Peak is looking for a FT - Security Office Administrator to join our amazing Security Team!
** Hours: AM Shifts - Monday - Friday including holidays **
The Security Office Administrator is responsible for ensuring the security and safekeeping of all master, suite and office keys, as well as managing the distribution of new keys as needed. This role also oversees the receipt, logging, and distribution of incoming parcels and letters, coordinates outgoing shipments, and collects any applicable fees. Additionally, the Security Office Administrator is responsible for monitoring and disbursing lost and found items, assisting with staff lunch programs, including related administrative tasks, and maintaining accurate security reports in the system database.
If you are outgoing and are looking for great benefits, please join our Amazing Team!
**Summary of Benefits**
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay - Full Time and Part Time Team Members
Holiday Pay - Full Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Trip Reduction Program - Resort off a Main Bus Line
Tuition Reimbursement
$2.00 - Team Member Lunch Program
$300 Referral Program
Assist the Security Manager and team with various aspects of security operations, ensuring all tasks are carried out in a friendly, courteous, timely, and professional manner to maintain an exceptional level of guest satisfaction.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Knowledge of local area and transportation systems helpful. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Participate in company events. Clean office and exterior receiving area to include storage bins. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the Security Desk. Ability to lift and carry packages up to 50 lbs. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
