What are the responsibilities and job description for the General Manager position at Crescent Hotels & Resorts?
Conveniently located in the vibrant downtown district of Portland, The Hotel Vance is seeking a General Manager with a demonstrated ability to lead a hotel and mentor teams. Hotel Vance speaks to our intersection of inspiration and ideation; creativity and ambition. Short for “Advance”, Hotel Vance invites innovation and stimulates productivity. Here business prowess, collegiate determination, and creative expression all find home. Located inside of Portland’s Broadway Tower building, the 180 room lifestyle hotel features 4,000 sq. feet of flexible innovative meeting space, a game room, fitness center, and a soon to be opened destination restaurant. We are looking for an enthusiastic, service focused and team oriented individual to serve our guests.
Managed by Crescent Hotels and Resorts and part of the Marriott family, our associates are offered industry-leading competitive wages, a full range of benefits as well as access to associate rate discounts at Marriott properties across the globe.
Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Excellent compensation package
- Operational incentive plan eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family members
What will you be doing?
- Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
- Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc.
- Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
- Interview, hire, train, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
- Recommend performance evaluations, resolve problems, provide open communication.
- Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
- Communicate both verbally and in writing to provide clear direction to staff.
- Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
- Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
- Appropriate handle associate issues in conjunction with People & Culture following Crescent policies.
- Perform any other job-related duties as assigned.
Qualifications/Experience:
- Three to Five years as a Hotel General Manager experience
- Boutique/Lifestyle Hotel experience highly preferred
- Marriott Full-Service experience highly preferred
- Local Market experience highly preferred
