In Room Dining Server

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

Prompt, courteous service and delivery of all room service orders. Maintains positive room service image through individual appearance and presentation in all areas of guest contact and through cleanliness of work areas and equipment.

General Duties

· Follow all Horseshoe Bay Resort policies and procedures.

· Report to work on scheduled days at the scheduled time.

· Report to work in designated uniform following all appearance standards.

· Check out with supervisor before leaving station or the floor, for any reason.

· Follow all safety policies to ensure a safe work area.

· Honor all reasonable work-related requests made by a manager or supervisor, which may be outside normal job activities, to achieve complete guest satisfaction and service throughout the Tower, Palm Villa, and Waters.

· Follow all standard procedures in serving the guest, as outlined in training manual and standards manual.

· Maintain station in accordance with standards, at all times.

· Develop a complete knowledge of menus, dish and glassware service and utilize that knowledge in the service of the guest.

· Promote and practice aggressive hospitality by consistently displaying best practices.

· Utilize suggestive selling techniques by displaying menu knowledge with use of proper word pronunciations and vocabulary.

· Learn and correctly use the Point of Sale equipment and follow procedures.

· Complete all daily and weekly assigned side work throughout shift.

· Participate in daily pre-shift line-ups and menu classes.

· Attend quarterly trainings and monthly meetings or as designated by company.

· Practice and actively participate in team work.

· Check guest room corridors, elevator landings for trays when returning from delivering orders.

· Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar – Due to Covid-19, only non-paper condiments to be sanitized and returned to room service area.

· Insure oncoming shift has adequate supply of china/glassware/silverware, carts, trays, napkins, condiments: sugar, salt and pepper, etc.

· Ensure room service golf carts are emptied from trash, and equipment, cleaned and returned to designated location.

· Communicate any equipment issues to management.

Employment standards:

· Must be 18 years or older

· Current TABC certification

· Current Food Handler certification

· Legible writing

· Neat appearance, able to meet standards of appearance.

· Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel

· Outgoing personality.

· Honesty and integrity.

· Good physical health.

· Ability to work well with others.

· Organized, efficient and a fast worker

· NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Physical & Mental Requirements:

· The employee must regularly lift and/or move up to 10 pounds

The employee must frequently lift and/or move up to 50 pounds.

· Must be able to walk as a daily routine.

· Must be able to ascend/descend stairs as a daily routine.

· Must be able to communicate and disseminate information accurately, either

written or verbally, with the general public or associates.

· Must be able to comprehend reading materials.

· Ability to work flexible hours