Marina Charter Mate - Seasonal

Are you a watercraft enthusiast? Horseshoe Bay Resort Marina is in search of Charter Mates! The Marina Charter Mate is responsible for the marina ship store watercraft rentals, valet service, safely driving all watercraft, assisting hut personnel and cleaning and maintaining water sport equipment. Position is seasonal with opportunity to move to year-round.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

Marina Charter Mate is responsible for the marina ship store watercraft rentals, valet service, safely driving all watercraft, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Managers and Supervisors.  Charter Mates greet and assist members/guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize watercraft rentals and retail sales while creating and enhancing the guests’ lake experience. 

General Duties:

• Greet/assist members and guests
• Manage open/close procedures daily
• Maintain cleanliness and organization of all rental fleet
• Assist members with gas, valet service and any special requests
• Maintain professional composure in high stress environment
• Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas & oil checks
• Demonstrate boat and wave runner driving capabilities

Employment Standards:

• High School Diploma or equivalent
• Minimum age requirement 18 due to driving licensed Resort vehicle
• Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
• Must hold a current Boaters Safety Certification
• Must be able to pass pre-employment drug screen test
• Must be CPR certified and first responder certified
• Ability to drive different watercraft types safely and responsibly
• Customer service experience required
• Ability to work in fast paced environment
• General computer knowledge
• Team oriented
• Basic math and accounting skills
• Excellent telephone etiquette and interpersonal skills required
• Service oriented- able to pamper, accommodate and anticipate guests needs
• Enjoy working with people and possess a friendly and outgoing personality.
• Solution oriented
• Exceptional communication, organizational skills and detail oriented
• Flexible and accommodating attitude
• Computer literate and proficient in Word, Excel, related inventory software
• Maintain a positive attitude and contribute toward a quality work environment
• Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP’s)
• Maintain a professional image with the proper uniform standard and maintaining personal hygiene

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work is performed outdoors in various weather conditions common to Texas
• Maintain a clean; safe, fully stocked and well-organized work area.
• Be on time for your shift and maintain schedule provided
• Positive, energetic and professional demeanor
• Ability to properly drive boat, pontoon boat, wave runner and dining yacht
• Ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Walk/stand for an extended period of time
• Occasionally lift and/or move up to 45 pounds.
• Ascend/descend stairs as a daily routine.
• Must be able to comprehend reading materials.
• Must be able to interact with co-workers, customers and have a sense of TEAM
• Must be able to communicate effectively with the public.