What are the responsibilities and job description for the PM In Room Dining Server position at Crescent Hotels & Resorts?
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
ESSENTIAL JOB FUNCTIONS:
- Report to work on scheduled days at the scheduled time in designated uniform following all appearance standards.
- Check out with supervisor before leaving station or the floor, for any reason.
- Follow all standard procedures in serving the guest, as outlined in training manual and standards manual. Follow all safety policies to ensure a safe work area.
- Maintain station in accordance with standards, at all times and communicate any equipment issues to management.
- Develop a complete knowledge of menus, dish and glassware service and utilize that knowledge in the service of the guest.
- Promote and practice aggressive hospitality by consistently displaying best practices.
- Utilize suggestive selling techniques by displaying menu knowledge with use of proper word pronunciations and vocabulary.
- Learn and correctly use the Point of Sale equipment and follow procedures.
- Complete all daily and weekly assigned side work throughout shift.
- Participate in daily pre-shift line-ups and menu classes.
- Attend quarterly trainings and monthly meetings or as designated by company.
- Check guest room corridors, elevator landings for trays when returning from delivering orders.
- Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar.
- Ensure oncoming shift has adequate supply of china/glassware/silverware, carts, trays, napkins, condiments: sugar, salt and pepper, etc.
- Ensure room service golf carts are emptied from trash, and equipment, cleaned and returned to designated location.
- Perform other duties as assigned.
REQUIRED SKILLS & ABILITIES:
- Must be 18 years or older
- TABC certification and Food Handler certification required
- Ability to frequently lift and/or move up to 50 pounds
- Ability to work evenings, weekends, and holidays as needed
