What are the responsibilities and job description for the Restaurant Supervisor position at Crescent Hotels & Resorts?
The Hotel Cleveland is seeking a service-minded Restaurant Supervisor to join our team. The Restaurant Supervisor main function is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, & correct service.
This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
ESSENTIAL JOB FUNCTIONS:
- Actively support the Quality Improvement Process.
- Assist in identifying and implementing a successful marketing plan for assigned outlets.
- Assume responsibility of daily operation of all assigned outlets.
- Assist in working toward positive financial results.
- Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
- Assist in maintaining a highly motivated and well-trained staff.
- Open and close shift in accordance with manager's checklist.
- Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
- Train, maintain, and enforce all Crescent Hotels & Resorts service standards using use records, menus and appropriate reference materials.
- Properly execute revenue and check control procedures on shift.
- Handle daily associate relations (e.g., scheduling, time adjustments).
- Maintain a safe and sanitary work environment for all associates and guests.
- Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
- Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
- During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
- Be on the floor during entire meal period and ensure adequate coverage.
- Conduct taste panels and menu classes on a daily basis for restaurant.
- Ensure that only a quality product is being served.
- Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line forecast and budget guidelines.
- Ensure all side work is done on daily basis.
- Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
- Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
- Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
- Understand and teach empowerment principles to ensure guest satisfaction.
- Exercise station rotation to ensure stations are distributed fairly.
- The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that, at all times, it may be necessary to move employees from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
- Perform other duties as assigned.
REQUIRED SKILLS/ABILITIES:
- High school diploma or GED required
- Minimum of two years food service or related hospitality experience is required
- Supervisor experience is highly preferred
- Minimum age requirement – 18
- Food Handler’s Certificate
- TABC Certificate
- OSHA Hazard Communication Standard training and certification is highly preferred
