Rooms Controller

ESSENTIAL DUTIES

• Review daily arrivals to identify and action special service request codes, VIP reservations, package rates, and coupons. Ensure blocking is done for all Special Service Requests and VIPs.
• Assign room numbers to daily arrivals and for upcoming groups
• Review room type inventory for the next 7 days and balance any oversold room types
• Use OnQ tape chart to ensure there are no gaps in room assignments, helping to maximize revenue

• Assign Show Rooms; communicate to various departments such as Housekeeping, Engineering, Sales, & Front Desk
• Manage Out of Order/Hotel Room Block inventory, following up with departments such as Housekeeping, Engineering, Front Desk and updating the Revenue Management team

• Communicate with Housekeeping early departures, VIP, special room blocks
• Monitor Housekeeping status throughout the day for blocked VIP, Special Service Request, and Suite rooms
• Check the Comments Report for room changes, late check-outs, and informational messages
• Check in-house guest list with an Arrival Report or System to make sure there are no duplicates
• Review arrivals for correct Local Tracking codes
• Always maintain an awareness of general hotel availability
• Maintain a working knowledge of Event Services, Sales, and Front Office areas, credit policy, different room types and hotel services

• Manage Nor1 upgrade program, effectively action upgrade requests
• Complete Rooms Control Daily Checklist, accurately and efficiently

• Assist Reservations with tasks as needed

QUALIFICATIONS/SKILLS
• Must have excellent communications skills in terms of the ability to negotiate, convince sell, and influence potential hotel guests
• Ability to operate computer reservation systems
• Must be flexible enough to work any shifts including evenings, weekends, and holidays

EDUCATION AND/OR EXPERIENCE
• Candidate must be a high school graduate or equivalent
• Minimum of one year as a front desk agent.