What are the responsibilities and job description for the Call Center Representative position at Crescent Memorial?
Crescent Memorial, located in Tupelo, MS, is looking for a Call Center Representative.
Our Call Center Representatives play a vital role in customer service by providing support
to our customers. You will be responsible for answering incoming customer calls,
responding to customer inquiries and complaints, and resolving issues efficiently
and effectively. They will also be responsible for providing information about
our products and services, taking orders, and processing payments.
Our Call Center Representatives play a vital role in customer service by providing support
to our customers. You will be responsible for answering incoming customer calls,
responding to customer inquiries and complaints, and resolving issues efficiently
and effectively. They will also be responsible for providing information about
our products and services, taking orders, and processing payments.
Responsibilities
Answering customer calls: Greeting customers professionally and listening to their needs.
Providing information: Offering details about our products.
Troubleshooting and problem-solving: Resolving customer issues, complaints, and inquiries.
Order entry: Taking orders both over the phone and digitally through email and our online stores.
Qualifications
Strong communication skills: Effective communication and active listening.
Customer service skills: Empathy, patience, and the ability to maintain a positive and professional demeanor.
Time management: Ability to handle a high volume of calls efficiently.
Salary : $32,000 - $44,720