Scheduler

Job Summary: Responsible for scheduling patient appointments for all surgical and procedural services for the facility. Records statistics as requested. Performs other secretarial/clerical duties as needed.

Demonstrates Competency in the Following Areas:

· Responsible for patient scheduling for the following areas: Surgery, Endoscopy, Pain Management, Pre-admit testing utilizing the CPSI program.

· Schedules patient appointments, handles cancellation, and adjusts schedule, as per patients, physicians and physicians' office staff and under the direction of facility leadership.

· Obtains patient demographic and insurance information and enters data into computer system when scheduling procedures.

· Assists Director/Manager in developing and monitor surgical block times allocated for individual surgeons and/or service.

· Alerts Surgical Services regarding special equipment/supplies per surgeon’s request.

· Prints surgery and procedural schedules for the staff members and anesthesia.

· Works with department director/managers regarding times of service, length of procedures, etc., for appropriate scheduling of patients.

· Notifies appropriate departments of any changes in schedules after the schedules have been finalized

· Provides patients with general information about the specific department, directions to the department, parking. Orders applicable services, i.e., wheel chairs, interpreters.

· Provides patient with any pre-appointment special instructions.

· Updates information in the computer system for return patients.

· Maintains regulatory requirements, policies and procedures and standards, safety regulations and guidelines.

· Maintains a good working relationship within the department and with other departments.

· Interacts professionally with physicians, patients/families and healthcare staff.

· Treats patients and their families with respect and dignity.

· Supports and maintains a culture of safety and quality.

· Orders office supplies as needed. Assists in cost containment.

· Answers the telephone in a professional and polite manner, communicates information to appropriate staff.

· Communicates clearly and appropriately.

· Demonstrates an ability to be flexible, organized and function under stressful situations.

· Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of the Central Scheduler’s activities reflects due consideration for the needs of the Outpatient Department.

· Makes decisions reflecting knowledge of facts and good judgment within scope of practice for this position.

· Accurately enters charges.

· Trains relief staff.

· Prepares statistical reports.

· Accepts other responsibilities as directed.

Professional Requirements:

· Adheres to dress code, appearance is neat, clean and professional.

· Completes annual education requirements.

· Maintains regulatory requirements.

· Maintains patient confidentiality at all times.

· Reports to work on time and as scheduled, completes work within designated time.

· Wears identification while on duty, uses computerized punch time system correctly.

· Completes inservices and returns in a timely fashion.

· Attends annual review and department inservices, as scheduled.

· Attends at least 6 staff meetings annually, reads and returns all monthly staff meeting minutes.

· Represents the organization in a positive and professional manner.

· Actively participates in performance improvement and continuous quality improvement (CQI) activities.

· Complies with all organizational policies regarding ethical business practices.

· Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

Regulatory Requirements:

· High school graduate or equivalent.

· Completion of medical terminology course or medical secretary program.

· Minimum of one (1) year experience as a scheduler.

· Current BLS certification optional.

Language Skills:

· Able to communicate effectively in English, both verbally and in writing.

· Additional languages preferred.

Skills:

· Basic compute knowledge, data entry programs, word processing programs.

· Multi-line phone knowledge.

· Excellent customer service skills.

Job Type: Full-time

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday

Work Location: In person