What are the responsibilities and job description for the Reservations Agent Full Time position at Crescent Royale Condominiums?
Job Title: Full-Time Rental Agent
Location: Crescent Royale Condominiums, Siesta Key
Job Summary: We are seeking a full-time Rental Agent to join our team at Crescent Royale Condominiums on beautiful Siesta Key. This is an exciting opportunity to be part of a dynamic and fast-paced environment where you will play a key role in managing reservations, providing exceptional customer service, and ensuring the success of our rental program.
Key Responsibilities:
- Provide superior and professional customer service to guests and unit owners.
- Maintain positive and professional relationships with staff, guests, owners, and vendors.
- Collaborate with owners and guests on all rental-related matters, including coordinating work orders with maintenance.
- Greet and register incoming guests and owners, ensuring a smooth check-in experience.
- Answer calls and assist potential guests in finding their ideal vacation rental.
- Receive and record rental payments.
- Coordinate with housekeeping to ensure proper unit turnovers.
- Respond promptly to emails and voicemails.
- Manage reservation processes including check-ins, check-outs, cancellations, and modifications.
- Ensure adherence to all association rules and regulations in a professional and courteous manner.
Qualifications:
- Excellent customer service and communication skills.
- Proficiency in Microsoft Office (E-mail, Word, Excel).
- Previous experience in hotel, resort, or vacation rental industry preferred.
- Familiarity with Escapia rental software is a plus but not required.
- Ability to maintain integrity and transparency in all dealings.
Hours and Schedule:
- This is a full-time hourly position with a flexible 40-hour work week.
- Normal business hours are Monday through Saturday, from 8:00 AM to 4:30PM.
Compensation and Benefits:
- Hourly rate: $22 - $24 per hour, based on experience.
- After a 90-day probation period, you will receive a monthly insurance stipend of $400.
- Bonus opportunities are available.
Join our team and enjoy working in a rewarding and supportive environment at Crescent Royale Condominiums!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Free parking
- Health insurance
- Paid jury duty
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: In person
Salary : $22 - $24