Business Manager

Position Summary

This is a remote position; however, candidates must reside within 100 driving miles of Stamford, CT.

As a key member of the Sales team, the Business Manager coordinates project execution management of the merchandising display supply chain. The Business Manager drives contract deliverables such as project management, document transfer, and supplier collaboration. The Business Manager focuses on setting up programs for success and ensuring deliverables are being met both internally and externally.

The Business Manager will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People
  
  

While building on our values & beliefs to:

• Do it Right
• Do it Safe
• Do it Well
  
  

Essential Duties and Responsibilities

Sales Team Member

• Manage the communication process across the project design development spectrum.
• Maintain a strong working understanding of the customers’ programs and provide all deliverables in a timely manner.
• Gain the trust of people both internally and externally with suppliers included by adhering to expectations.
  
  

Safety

• Promote and drive the relevance of the Crescent Safety culture with the Customer.
• Scrutinize the alignment of new programs and opportunities with being able to Do it Safe.
• Evaluate potential risk on programs as they develop.
  
  

Quality

• Build trust with the customer, establishing strong and open relationships, where our customer is a stakeholder in our long-term success.
• Generate, maintain and distribute, accurate, timely, customer and supplier partner reports including a Project Tracker.
• Receive and analyze customer project requests, ensuring all specifications including costing are captured and tracked accurately.
• Proactively resolve any internal or supplier issues that may arise.
• Ensure the total integrity and timeliness of all data and inputs required for Customer, Crescent and Crescent partners’ operating and planning systems.
  
  

Productivity

• Provide detailed reporting and updates by maintaining a master project tracker.
• Validate merchandising structures for promotional concepts in order to determine cost analysis for moving forward and present to the Sr. Business Manager.
• Assist in any meetings to provide additional insight on a program for deliverables both internally and externally.
  
  

People

• Be versed on Crescent’s People strategy and how it positively impacts our customer and supplier partner.
• Build and maintain strategic alignment between the customer, supplier partner, corporate support teams and plant/operating teams.
  
  

Customer Value

• Attend customer briefings and meetings for all new projects and work directly with any customer vendors and their Agencies to capture relevant changes/updates to specifications and timelines.
• Drive effective communications and updates between our customer and their vendors, our supplier partner and our site management and support teams, ensuring open and transparent lines of communication.
• Liaise with Crescent site and Crescent supplier partners’ sites to ensure all stakeholders have the latest information in regard to a project.
  
  

Financial

• Ensure pricing is captured on time and accurately.
• Confirm pricing is competitive and is in line with the contractual rate card.
  
  

All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative
  
  

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks
  
  

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter
  
  

Work Environment / Physical Demands

• Fast paced environment, requiring the ability to adapt to continuous changes in schedules, work and project volumes, and shifting priorities.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
  
  

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager with the ability to prioritize
  
  

Systems Usage

• UKG
• Nulogy
• SAP
• MS Office Suite – Excel, Word, PowerPoint, Outlook
• MS Teams, Zoom, other virtual communication tools
• Google Docs
  
  

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial
  
  

Qualifications

Education & Experience:

• Experience managing Consumer Packaged Goods (CPG) companies’ promotional design and project management
• Bachelor’s Degree Preferred
• Operational experience and/or Associate’s Degree may be substituted for Bachelor’s Degree
  
  

Preferred Qualifications:

• Excellent communication and marketing skills
  
  

We will absolutely know the Business Manager is successful if they can:

• Establish strong trusting internal and external relationships resulting in the profitable retention of the business.
• Consistently align with and meet the needs of our Customer, our Company, and our People.
• Effectively convert customer inputs and requirements into the delivery of accurate, timely and quality end-to-end services and solutions to our customer.
• Establish a high level of engagement with all Support and Site Management teams.