Convention Services Manager OEM/HM

If you’re looking for a great place to work, you’ve come to right place and we’re looking for an exceptional individual to join our dynamic team in the position of Convention Services Manager. 

We are a fusion of two unique Marriott® brands with 504 combined rooms, a Full Service Restaurant, Roof Top Bar and 10,200 SQ FT of flexible meeting and event space.  We offer prime proximity to the Walter E. Washington Convention Center, Metro, Smithsonian Museums, CityCenter DC dining and shopping, and local businesses in the heart of downtown Washington, DC. 

We offer a starting rate of pay of $65,000 annually.  An excellent Benefit Package including Health Care and 401K Benefits effective after 30 days of employment, Quarterly Bonus potential and....COMPLIMENTRY PARKING!

Overview:

The Convention Services Manager will plan and manage definite groups and citywide conventions after the sales booking process is complete.

Hotel Specific Duties & Responsibilities:

• Manage definite group room blocks and group stay experience at a dual Convention complex (504 rooms total) from the point of receiving group sales turnover to closing it out according to CS check list.
• Manage groups’ cut offs, rooming lists, pick up, and other group technology aspects. Collaborate with Sales Coordinator on all aspects of managing group inventories.
• Manage billing aspects from advance deposits to final payments, master accounts set up etc.
• Collaborate with the accounting manager to make sure group accounts are reconciled within 3 days of departure.
• Coordinate resume meeting time, location etc. Produce group resumes and communicate with operations all details.
• Attend city wide pre-convention meetings.
• Provide convention pick up reports daily
• Liaison between Sales, Catering and AV Managers and clients. This position does not require event and BEO management
• Manage group VIP stays, breakfast requests, group arrivals/departures and all specific details related to groups
• Ensure Group Audits are completed in time and Group commissions are accrued and paid out to 3rd parties
• Manage group no-show, cancelations and attrition fees
• Manage Passkey and Housing Group portals and update group inventories as needed
• Award Bonvoy Points within 7 days of group departure
• Assist DOS in forecasting groups based on pick up.
• Fosse knowledge is a preferred

Overview:

The Convention Services Manager will plan and manage conferences after the sales booking process in complete. Duties involve coordinating and negotiating meetings/functions, rooms, menus and all related requirements for large groups, maximizing room and meeting space, revenues and profits while ensuring a quality product.

Key Duties & Responsibilities:

• Finalize food, beverage, and meeting room set-up requirements after group is
• turned over to conference services or during the negotiating process as needed
• Upgrade and upsell menus to achieve highest possible profit
• Provide Weekly Projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
• Be familiar with department’s Standard Operating Procedures and adhere to these guidelines
• Establish and maintain customer contact at all functions
• Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
• Be prompt and accurate in completion of assigned projects
• Finalize BEOs by meeting with and telephoning customers. Once Business is Booked:
• Obtain necessary information to complete Banquet Event Orders in Delphi
• Work closely with sales manager to manage the room block and meeting space.
• Assist in arranging any off premise/outside activities for the client.
• Make transportation arrangements for group as necessary or requested.
• Complete coversheets to inform entire Hotel on upcoming groups
• Call contact after each function to ensure satisfaction. Make appropriate notations in file.
• Follow-up on any comments requiring explanation or adjustments
• Convention Services Managers go over all requirements of program with client including:
• Time of function Type of Set Audio/Visual Requirement Coffee Breaks Menu
• Selection Number of People General Administration and Reports
• Making sure files are administratively sound
• Keeping file activity records updated in Delphi
• Monthly Room Reconciliation – Making sure Reservations and Sales Group Rooms information matches
• Monthly Diary Audit – making sure your personal journal entries are correct and that no tentative dates have passed Meetings
• Weekly sales Meetings – to bring up any positive or negative experiences of the week
• Staff/Forecast Meeting – to inform all Hotel departments about upcoming groups
• BEO Meeting – to go over specifics of each group on a daily basis with appropriate departments 

Education and Experience:

• High school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. 
• A bachelor’s degree is preferred.
• Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system. 
• Knowledge of Delphi is preferred, but not required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

If you’re looking for a great place to work, you’ve come to right place and we’re looking for an exceptional individual to join our dynamic team in the position of Convention Services Manager. 

We are a fusion of two unique Marriott® brands with 504 combined rooms, a Full Service Restaurant, Roof Top Bar and 10,200 SQ FT of flexible meeting and event space.  We offer prime proximity to the Walter E. Washington Convention Center, Metro, Smithsonian Museums, CityCenter DC dining and shopping, and local businesses in the heart of downtown Washington, DC. 

We offer a starting rate of pay of $65,000 annually.  An excellent Benefit Package including Health Care and 401K Benefits effective after 30 days of employment, Quarterly Bonus potential and....COMPLIMENTRY PARKING!

Overview:

The Convention Services Manager will plan and manage definite groups and citywide conventions after the sales booking process is complete.

Hotel Specific Duties & Responsibilities:

• Manage definite group room blocks and group stay experience at a dual Convention complex (504 rooms total) from the point of receiving group sales turnover to closing it out according to CS check list.
• Manage groups’ cut offs, rooming lists, pick up, and other group technology aspects. Collaborate with Sales Coordinator on all aspects of managing group inventories.
• Manage billing aspects from advance deposits to final payments, master accounts set up etc.
• Collaborate with the accounting manager to make sure group accounts are reconciled within 3 days of departure.
• Coordinate resume meeting time, location etc. Produce group resumes and communicate with operations all details.
• Attend city wide pre-convention meetings.
• Provide convention pick up reports daily
• Liaison between Sales, Catering and AV Managers and clients. This position does not require event and BEO management
• Manage group VIP stays, breakfast requests, group arrivals/departures and all specific details related to groups
• Ensure Group Audits are completed in time and Group commissions are accrued and paid out to 3rd parties
• Manage group no-show, cancelations and attrition fees
• Manage Passkey and Housing Group portals and update group inventories as needed
• Award Bonvoy Points within 7 days of group departure
• Assist DOS in forecasting groups based on pick up.
• Fosse knowledge is a preferred

Salary : $65,000