What are the responsibilities and job description for the GENERAL PRACTICE CUSTOMER SERVICE REPRESENTATIVE position at Crestview Animal Hospital & Emergency?
Position Overview : The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Client interaction :
- Greet clients and their pets warmly upon arrival.
- Answer phone calls promptly, addressing inquiries and concerns regarding appointments, billing, and pet care.
- Schedule appointments effectively, considering urgency and veterinarian availability.
- Collect and update client information in the practice management system.
Administrative tasks :
Veterinary knowledge :
Required skills :
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V
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