LIBRARY CLERK I

Job Summary:
Library clerical assistance such as shelving and checking out books. This is an entry-level general customer service position in the public library. Candidate will practice excellent communication and customer service skills in providing both general and technical assistance to individuals using library resources.

Job Responsibilities:

• Displays a positive attitude and commitment to customer service.
• Maintains regular, punctual attendance.
• Demonstrates professional phone etiquette and strong written and verbal communication skills.
• Performs circulation tasks using the Integrated Library System (ILS), including checking materials in and out, searching the online catalog, collecting fees for lost or damaged items, and issuing library cards.
• Opens and closes the library according to established procedures.
• Records and organizes incoming magazines, newspapers, periodicals, and other materials.
• Manages patron holds including processing requests, tracking deliveries, preparing items for circulation, and notifying patrons.
• Prepares new materials for circulation by applying labels, barcodes, and protective coverings.
• Assists patrons with basic computer use, including email, Microsoft Office applications, social media, and internet navigation.
• Develops instructional materials and conducts training for patrons and staff on topics such as copier use, projectors, e-readers, tablets, and emerging technologies.
• Creates and distributes public information materials for social media and other platforms.
• Assists with marketing and community outreach efforts.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:
Minimum Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent (GED) required.
• Holds a valid driver’s license and has reliable transportation.
• Basic computer proficiency, types a minimum of 30 words per minute, familiarity with Microsoft Office and internet navigation.
• Customer service experience preferred but not required.
• Library experience and familiarity with Integrated Library Systems (ILS) are a plus.

Abilities

• Maintains a positive attitude and communicates courteously with the public and colleagues.
• Able to make independent decisions.
• Upholds a professional appearance in all aspects of library service.
• Proactive, energetic, and adaptable in a dynamic environment.
• Committed to ongoing learning and professional development.
• Pays strong attention to detail.

Physical Demands:

• Able to walk or stand for extended periods, frequently stoops, kneels, crouches, and reaches.
• Regularly performs repetitive tasks.
• Possesses hand-eye coordination and visual acuity to read digital and printed materials.
• Able to lift, pull, push, and move up to 35 lbs.
• Flexible and willing to accommodate schedule changes, including Saturday shifts.

Salary : $32,198