What are the responsibilities and job description for the Bellman position at Crestview Management, LLC?
Hilton Clearwater Beach Resort & Spa is looking for a Bellman
Job Description: We are seeking a reliable and friendly Bellman to join our team in Clearwater Beach, FL. The Bellman will be responsible for providing exceptional customer service to our guests. Escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, and transporting their luggage.
Essential Functions:
- Greets guests immediately with a friendly and sincere welcome and retrieves guest items from cars and carts upon arrival and departure. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated rooms. Navigates bell cart through public areas, guest room corridors and to the elevators.
- Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and help give accurate information regarding outlet hours, points out room features and other hotel services, and directions to local attractions, etc.
- Maintain cleanliness and organization of the luggage storage area
- Report any maintenance or safety issues to management
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Each function to be solely determined by the Supervisor based upon the particular requirements of the company.
- Cleans and polishes carts and equipment used in the department
- Answers the Bell desk phone and provide information as needed
- Reads and matches luggage tags, write claim tickets and detach portion to give to guest.
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and ability to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to understand and follow written and or verbal instructions
- Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
- Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 30lbs continuously throughout shift.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Sufficient manual dexterity in one hand to be able to load and unload luggage
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property
Experience:
- Valid driver’s license and clean driving record
- Excellent customer service and communication skills
- Ability to lift and carry heavy luggage
- Flexible schedule, including weekends and holidays
- Prior experience as a bellman preferred
- 1-year Hotel experience preferred
Education: High School graduate or equivalent preferred
Grooming/Uniforms
All employees must maintain a neat, clean and well-groomed appearance. Uniforms will be provided.
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
If you are a friendly and reliable individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity!
Benefits: We offer a competitive wage, Health and Dental insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match. Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
Hilton Clearwater Beach Resort & Spa is owned and operated by Crestview Management, LLC.
