What are the responsibilities and job description for the Front Desk Agent at the Marriott Cincinnati Northeast position at Crestview Management, LLC?
Job Position:
- Guest Service Agent.
Job Details:
- We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Cincinnati Marriott Northeast.
- This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.
- The shift time varies between 7am-3pm and 3pm-11pm.
The primary responsibilities for the Front Desk Agent include but are not limited to:
- Greet customers immediately with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
- Be an expert of the property and of the local area.
- Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and update Guest profiles.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
- Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.
Requirements:
- Experts must possess our core values to assist with realizing our mission of Honored Hospitality.
- Positive.
- Genuine.
- Caring.
- Passionate.
- Open Minded.
- Experience in Hospitality preferred but we are willing to work with the right person.
