What are the responsibilities and job description for the Valet Attendant position at Crestview Management, LLC?
Hilton Clearwater Beach Resort & Spa is looking for Valet Attendants
Job Description: Hilton Clearwater Beach Resort & Spa is seeking Valet Attendants to join our team. The Valet Attendant is responsible for providing exceptional customer service to our guests by safely and efficiently parking and retrieving their vehicles in a prompt and courteous manner to and from the parking structure.
Essential Functions:
- Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.
- Tickets vehicle, writing guest name, room number, car license, and make/model. Note any damage to vehicle on the ticket.
- Follows procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks.
- Greet and thanks guests, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, etc. according to individual needs. Assists guests with taxi services, wheelchair requests, and parking options, etc.
- Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions.
- Assist in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim tickets and tagging bags as needed.
- Communicate effectively with guests and team members
- Maintain a clean and organized valet area
- Follow all safety and security procedures
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Maintain cleanliness of the guest vehicle by taking care to return the vehicle as the guest left it.
- Other duties as assigned by the Manager/Supervisor, etc.
Specific Job Knowledge, Skill and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate information.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
- Ability to maintain an alert and attentive demeanor.
- Ability to read English language to ascertain information from valet tickets.
- Ability to write legibly
- Ability to access and accurately input and organize information into an established record keeping system.
- Ability to receive information from valet computer
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Sufficient manual dexterity to be able to load and unload luggage.
- Ability to operate vehicles with automatic and standard transmissions
- Ability to lift, carry or otherwise transport luggage weighing a maximum of 75lbs.
- Ability to grasp, lift and/or carry, or otherwise move or push packages, bags and luggage on a cart.
- Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.
Experience:
No prior experience required. Prior driver, hospitality, Bell person experience preferred.
Requirements:
- High School diploma or equivalent
- Applicant must be 21 years of age AND have a valid drivers' license issued in the state of Florida. License holder must have a clean driving record for the last 3-years.
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Ability to lift up to 50-80 pounds
- Flexible schedule, including weekends and holidays
Grooming/Uniforms
All employees must maintain a neat, clean and well-groomed appearance. Uniforms will be provided.
Notice:
Standing, bending, stooping, and lifting weights up to and including 20lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
* Onsite parking during working hours
* Discounted employee lunch program
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
Hilton Clearwater Beach Resort & Spa is owned and operated by Crestview Management, LLC.
