What are the responsibilities and job description for the Road Call Center Agent position at Crete Carrier Corporation?
For more than 50 years, Crete Carrier has valued both hard work and work-life balance. As a family owned business, we appreciate our employees and respect their contributions to our ongoing success. We offer employees STABILITY and a place to thrive in their careers. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Crete Carrier is at the heart of the transportation industry!
Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers' safety.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Requirements:
- Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.
- Determines the appropriate steps to ensure both the driver and equipment are safely removed from the road, if necessary.
- Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.
- Communicates with operations department to reassign load to ensure on-time delivery.
- Obtains estimates, provides repair approvals and updates repair statuses.
- Issues payments to vendors as needed.
- Receives and carries out instructions.
- Maintains regular and predictable attendance.
KNOWLEDGE, SKILLS, AND ABILITIES
- Communicates effectively.
- Exhibits ability to read, write, talk, and hear; add, subtract, multiply, and divide; and lift and/or move up to 25 pounds as required.
- Uses computers and software programs proficiently.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.
High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.
