What are the responsibilities and job description for the Operations CSR position at Crete Carrier?
For more than 50 years, Crete Carrier has valued both hard work and work-life balance. As a family owned business, we appreciate our employees and respect their contributions to our ongoing success. We offer employees STABILITY and a place to thrive in their careers. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Crete Carrier is at the heart of the transportation industry!
Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of operational duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Establishes and maintains positive working relationships to meet or exceed customer expectations.
- Solicits outbound freight in order to manage network balance while maintaining a high level of service.
- Interacts with customers and addresses any concerns or issues.
- Forecasts potential customer needs and proactively works to address those needs.
- Responds promptly to customer inquiries and requests.
- Processes customer orders with required information to properly pickup and deliver goods.
- Schedules all loading and unloading appointments.
- Tracks all shipments while under dispatch from pickup to delivery.
- Travels as needed.
- Receives and carries out instructions.
- Maintains regular and predictable attendance.
KNOWLEDGE, SKILLS, AND ABILITIES
EDUCATION AND / OR EXPERIENCE
Bachelor's degree; or three to four years of related experience and / or training; or equivalent combination of education and experience.
