Account Manager

Job Description

Crete United seeks a full-time Account Manager for our national energy efficiency platform. The ideal candidate will be able to strengthen relationships and provide support to existing customer base while maintaining a high level of service excellence. The focus of this position is to serve our customers’ needs as the primary business contact for quoting, scheduling, facilitating projects through our national energy service platform, order management and general issue resolution. The goal is to grow our business profitably by providing our customers with great, responsive and friendly service.

This position will report to the VP of National Accounts.

Essential Duties And Responsibilities

• Ensure client satisfaction and provide high level, best-in-class professional support
• Manage and support existing client accounts, establish price and scope for individual projects and national account programs, identifying special resource needs, monitor profitability, and introduce new concepts to operations.
• Proactively schedule and participate in face to face account meetings with top customer base. Includes tradeshows and customer events.
• Accurately forecast costs and sales for projects and track these over time to achieve budgeted sales and profitability goals.
• Ongoing review of National Accounts to ensure company and customer needs are met.
• Research and make recommendations for potential service enhancements or modifications to meet the ever-changing needs of the customer base.
• Review design plans, project specifications, and engineered submittals to ensure adherence to scope, budget, and customer expectations.
• Ensure project documents, scope, procedures, reports, and other information is available to all necessary personnel to maximize Crete United’s quality expectations, productivity and success on each project.
• Identify potential and resolve existing project issues quickly and thoroughly.
• Roughly 10-15% travel (sometimes over-night) is required
• Other job duties as assigned.
  
  
  

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Design - Generates creative solutions; Demonstrates attention to detail.
• Problem Solving - Gathers and analyzes information skillfully.
• Technical Skills - Strives to continuously build knowledge and skills.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Dependability - Follows instructions, responds to management direction; Keeps commitments.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
  
  
  

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.