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Casino Manager

Crew Life at Sea
Miami, FL Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 4/30/2025

Job Description :

Key Responsibilities :

  • Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship
  • Develop and implement strategies to increase revenue and improve customer satisfaction
  • Ensure compliance with all gaming regulations and company policies
  • Monitor and analyze financial performance to make informed decisions and adjustments
  • Maintain a high level of customer service by addressing and resolving any guest concerns or issues
  • Work closely with other departments to coordinate casino activities and promotions
  • Develop and maintain relationships with vendors and suppliers
  • Train and mentor staff to provide exceptional service and uphold company standards
  • Conduct regular performance evaluations and provide feedback to team members
  • Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests
  • Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees

Requirements :

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Minimum of 5 years of experience in casino management, preferably in a cruise ship setting
  • Strong understanding of casino operations, including gaming regulations and procedures
  • Excellent communication, leadership, and customer service skills
  • Proven track record of increasing revenue and managing budgets
  • Ability to work in a fast-paced and dynamic environment
  • Proficient in Microsoft Office and casino management software
  • Must be able to pass a background check and obtain necessary licenses and certifications
  • Working Place :

    Miami, FL, United States

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