Director of Operations

Crew is seeking a Director of Operations for our flagship venue, Grand Banks.

The ideal candidate will possess proven experience overseeing upscale, high-volume establishments with $8M annual revenue.

They will have extensive expertise in all facets of restaurant operations and management, a track record of achieving financial goals while maintaining superior customer service standards, and demonstrated success in building and developing top-tier management teams.

Your passion for delivering exceptional hospitality and creating unforgettable guest experiences will be pivotal in this role. If you are a driven and talented professional, we invite you to apply for this exciting opportunity. Your leadership and expertise will be crucial in maintaining Crew's reputation for outstanding service and memorable guest experiences.

Compensation : $110,000 to $140,000 annually

VENUE

Grand Banks

Grand Banks is a celebrated oyster bar aboard a historic sailboat docked in Tribeca. Named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine and one of the "Best Waterfront Restaurants in the World" by CNN Travel, Grand Banks features sustainably harvested oysters, nautically inspired cocktails, and awe-inspiring views.

DETAILS

Job Overview

Position Summary

The Director of Operations (DOO) is a pivotal leader demonstrating full accountability and exceptional management skills. This role involves taking complete ownership of the daily, weekly, and ongoing operations with a focus on achieving organizational objectives and enhancing overall performance. The DOO is crucial in guiding the management team and ensuring the highest standards of guest satisfaction.

Essential Responsibilities include upholding advanced service protocols to exceed guest expectations, certifying that management and staff are properly trained, enforcing company standards and policies, supervising administrative functions, and ensuring compliance with health codes and safety regulations.

This is a hands-on role that requires an active presence and participation in daily operations, including evenings and weekends, to assess management and staff performance and identify areas for improvement.

A key aspect of this position is serving as the lead representative of the venue and acting as a liaison between Crew and our landlords, partners, and stakeholders. Building and maintaining professional relationships is paramount. A polished and professional appearance, along with the ability to communicate effectively at an executive level, is essential.

This position will oversee the entire venue management team, both front of house and back of house, and will report to the company-wide Executive Director of Operations.

Essential Duties & Responsibilities

Financial Responsibilities :

• Manage Revenue : Analyze performance, sales data, and identify opportunities for increased sales.
• Meet Financial Goals : including year over year sales growth, increased per person average and targeted margins.
• Labor Cost Control : Forecast future financial performance based on historical data and ensure managers are scheduling staff efficiently based on business needs.
• Inventory and Cost of Goods : Oversee inventory levels to ensure adequate supply without overstocking, conduct regular audits, and adjust orders as needed. Review and approve weekly beverage inventory counts and weekly orders.
• Invoicing and Payables : Review and approve invoice payments for inaccuracies and potential incorrect charges. Certify all invoices are properly submitted.
• Discounts and Comps : Perform weekly discount and comp reporting and analysis.

Standards and Service Responsibilities :

Human Resources Responsibilities :

Facilities Responsibilities :

Minimum Qualifications

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; outside weather conditions; extreme cold, and extreme heat. The employee is occasionally exposed to wet or humid conditions. The noise level in the work environment is usually moderate.

Benefits

Salary : $110,000 - $140,000