Hospitality Administration Coordinator

The Hospitality Administration Coordinator will operate the Crew “Help Desk,” responsible for fielding and responding to inquiries from both internal and external sources. The Hospitality Administration Coordinator will liaise with guests to coordinate special reservation requests, assist with venue inquiries, as well as communicate with Crew employees to answer employment questions. 

The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality. The Hospitality Administration Coordinator must maintain a high level of integrity and be thoughtful, detail oriented, and willing to go the extra mile to comprehensively assist guests and employees, while directing serious issues to upper management. Additionally, the ideal candidate is an independently motivated individual, willing to provide administrative support to the management and executive team based on business needs. 

• Communicate with management of all levels daily regarding reservation requirements, and relevant employee outreach
• Make, modify, and manage guest reservations across the Crew portfolio using Resy
• Manage incoming and outgoing phone and email communications in a timely, detailed, and thoughtful manner. Provide friendly, knowledgeable assistance to phone call and email inquiries.
• Review employee documentation in Crew’s proprietary Applicant Tracking System and procure required information from employees as directed.
• Maintain knowledge of restaurant concepts, location, transportation, management team, etc.
• Navigate concerns with composure in all circumstances, and escalating serious issues to upper management
• Perform administrative tasks including but not limited to documentation audits, billing, digital organization, and scheduling.
• Meticulously maintain all employee and guest records as directed by the Chief of Staff and Director of People Systems.
  

Tier 1 - Up to $28 / Hour

• 2 years of experience working in hospitality, guest service, or human resources (experience as a reservationist, guest services agent, or human resources administrator a plus)
• At least 1 year working in an administrative capacity in human resources or coursework in human resources, people management or similar discipline
• Fluent in both written and spoken English and Spanish
• Experience working in a high business volume, fast-paced environment
• Excellent written and verbal communication skills and commitment to discretion concerning private information
• Previous experience working with private information (i.e. PHI, PII, or PCI)
• Organizational skills and impeccable attention to detail
• Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus)
• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to lift 30 lbs.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

Tier 2 - Up to $25 / Hour

• At least 1 year of experience in hospitality, guest service, or human resources (experience as a reservationist, guest services agent, or human resources administrator a plus)
• Fluent in both written and spoken English. Multilingualism is a plus! Spanish and French are particularly helpful
• Ability to prioritize tasks based on direction of upper management and the needs of the business
• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Excellent written and verbal communication skills and commitment to discretion concerning private information
• Organizational skills and impeccable attention to detail
• Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus)
• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to lift 30 lbs.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

Tier 3 - Up to $22 / Hour

• Ability to prioritize tasks based on direction of upper management and the needs of the business
• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Excellent written and verbal communication skills and commitment to discretion concerning private information
• Organizational skills and impeccable attention to detail
• Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus)
• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to lift 30 lbs.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Fluent in both written and spoken English. Multilingualism is a plus! Spanish and French are particularly helpful