What are the responsibilities and job description for the Product Analyst position at Crew?
Duration: FTE
Location: NJ-Raritan
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.
Responsibilities
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.
Onsite work expected - Day 1
Location: NJ-Raritan
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.
Responsibilities
- Gather and analyze business requirements, translating them into clear and actionable user stories to support product development
- Collaborate with service design teams to identify and resolve friction points along the customer journey, ensuring seamless user experiences
- Develop relationship maps, interaction models, and key personas to enhance business processes and optimize user experiences
- Work closely with the Process Excellence team to break down complex business challenges into digestible, actionable components
- Utilize product and business analysis skills to organize requirements into structured themes, user stories, and detailed product roadmaps
- Understand and apply basic principles of product operating models to ensure that business goals are executed in a structured and effective manner
- Assist in goal setting and prioritization, ensuring product initiatives are aligned with customer-focused OKRs (Objectives and Key Results)
- 1-3 years of experience in product or business analysis, ideally within an Agile enterprise environment
- Strong ability to decompose complex requirements into structured themes and actionable user stories
- Familiarity with customer journey mapping, interaction models, and process improvement methodologies
- Demonstrated ability to work independently while collaborating effectively with service design, process excellence, and other cross-functional teams
- Understanding of OKRs (Objectives and Key Results) and how they align with business objectives
- Strong analytical skills with the ability to synthesize large amounts of data into actionable insights
- Excellent communication skills, with the ability to effectively engage with stakeholders at various levels of the organization
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.
Onsite work expected - Day 1
Salary : $62,000 - $85,000
