Reservationist

The Reservationist will set the tone for the entire guest experience through initial contact and relationship development, and assist with guest relations requests, needs, and concerns. The Reservationist will work closely with the Guest Services team, Event Sales team, and venue management to ensure the restaurant maximizes each guest experience from beginning to end, and ensure all guests are satisfied with their experience.

The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality. The Reservationist must maintain a high level of integrity and be thoughtful, detail oriented, and willing to go the extra mile to comprehensively assist guests.

Key Responsibilities: Direct communication to mediate guest concerns and make reservations over the phone, in person, and virtually. The Reservationist is responsible for optimizing communication and maximizing business performance through effective reservation management. The Reservationist also plays an integral role with the Event Sales lifecycle, offering administrative support to event bookings.

• Communicate with venue management daily
• Interact with guests with positivity and composure in all circumstances
• Maintain knowledge of restaurant concepts, location, transportation, management team, etc.
• Monitor and respond to all communications; provide friendly, knowledgeable assistance to phone call and email inquiries
• Navigate unsatisfied guest concerns while escalating serious issues to upper management
• Perform administrative tasks including but not limited to billing, digital organization, and scheduling
• Provide administrative support to the Event Sales team with organization of BEOs and the execution of other administrative tasks
• Uphold established culture and values of Crew

• Ability to multi-task
• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Excellent verbal communication skills
• Excellent written communication skills
• Experience with restaurant event planning a plus
• Organizational skills
• Familiarity with restaurant event booking and coordination a plus
• Proficiency with computer-based technologies (familiarity with Google Suite, Toast POS, and Resy a plus)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during entire the shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together.

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.

Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.