Office Coordinator

Job Summary:

We are seeking a detail-oriented Office Coordinator to manage our customer relationship management (CRM) system, handle customer interactions, manage sales leads, coordinate our technicians' schedules, and handle invoicing. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience with CRM software.

Key Responsibilities:

CRM System Management:

• Enter, update, and maintain customer information with accuracy in our CRM system.
• Ensure data integrity and consistency across customer profiles.
• Input new sales leads into the CRM system, categorizing and prioritizing them for the sales team.

Customer Interaction:

• Serve as the first point of contact for customer inquiries via phone, ensuring professional and friendly service.
• Manage and resolve customer complaints, providing solutions or escalating issues as necessary.

Scheduling and Coordination:

• Oversee the scheduling of technicians, ensuring efficiency and responsiveness to service demands.
• Handle schedule changes and communicate effectively with field staff regarding their daily schedules.
• Manage the scheduling of resources and personnel for customer projects.

Invoicing:

• Generate invoices for services rendered using our CRM system.
• Manage the invoice process, including follow-ups on overdue payments while maintaining positive customer relationships.

Technical Skills:

• Proficient in the use of CRM software or similar platforms.
• Adapt quickly to new software tools and processes.

General:

• Maintain confidentiality of customer and company information.
• Perform administrative tasks as needed to support office operations.
• Answer all inbound calls and provide high level of customer service to assist the caller.

Qualifications:

• Education: High school diploma or equivalent; experience in related field is advantageous.
• Experience:
• Minimum of 2 years in an administrative or coordinator role, preferably in a service-oriented industry.
• Proven experience using CRM systems to manage customer and lead data.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational and time-management capabilities.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office Suite or similar software.
• Problem-solving skills with attention to detail.
• Experience managing high phone volume.
• Ability to work independently to resolve customer inquiries.

Preferred Attributes:

• A proactive approach to customer service.
• Ability to work independently as well as part of a team.
• Experience in a service related industry is a plus.

Working Conditions:

• Primarily office-based with standard working hours; however, flexibility may be required based on business needs.
• May involve occasional interaction with field staff outside of regular office hours.

Compensation & Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development opportunities.

Note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• of: 3 years (Preferred)

Ability to Commute:

• Collierville, TN 38017 (Preferred)

Ability to Relocate:

• Collierville, TN 38017: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20